TikTok "No Internet Connection": 7 Methods You Can Try to Fix This Error

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Get back to watching videos quickly by trying one of these fixes

Co-authored by Hannah Dillon

Last Updated: July 8, 2023 Fact Checked

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Check Your Internet Connection

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Restart TikTok

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Restart Your Phone

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Update TikTok

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Clear TikTok's Cache

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Reinstall TikTok

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Contact TikTok Support

Have you encountered the TikTok "no internet connection" error? This can be a frustrating error to get, especially when you do have an internet connection and you want to keep watching videos. In this article we have seven quick fixes for TikTok's "No Internet Connection" error on your Android, iPhone, or iPad.

Things You Should Know

Check your internet connection by turning off Wi-Fi and accessing TikTok on cellular data.
Restarting TikTok or your phone may help, as keeping apps and devices on for too long can lead to glitches.
Reinstalling TikTok itself could fix the error as you'll have a fresh installation of the app to use.

Method 1

Method 1 of 7:

Check Your Internet Connection

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1
Open another app that uses the internet. You can try your email, an internet browser, or another social media site. If your internet connection is down , you won't be able to access these apps either.
- If these apps load but TikTok is still giving you an internet connection error, the issue is likely not with your Wi-Fi connection.
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You can also test your internet connection by turning off Wi-Fi and using your mobile data connection to access TikTok. If you turn off Wi-Fi and you can access TikTok, something is likely wrong with your Wi-Fi connection.

Method 2

Method 2 of 7:

Restart TikTok

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1
Close TikTok and restart TikTok. Sometimes apps run into glitches or bugs that make them not work properly, and restarting the app can fix these issues.
- On iPhone, swipe up from the bottom of the screen and hold your finger on the screen. Your phone will display the apps you have open. To close TikTok, swipe up on it. Then, relaunch TikTok.
- On Android, return to your home screen and press the Overview button in the lower-left corner. The button looks like three vertical lines. Your opened apps will appear; swipe up on Tiktok to close it, and then reopen it.

Method 3

Method 3 of 7:

Restart Your Phone

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1
Restart your phone or tablet. Just like apps, phones need to be restarted sometimes. Restarting your device can fix a surprising number of tech issues, so it's worth a shot to see if it will fix this TikTok error.
- On iPhone , press and hold the power button and the volume up button. After a few seconds, the phone should vibrate and change to the Power Off screen. Slide the top slider to turn the phone off. After a few seconds, press and hold the power button for 3 seconds to turn the phone back on.
- iPhones older than the iPhone X only require you to hold the power button to turn it off.
- On Android , hold the power button for a few seconds until the Power Options menu appears. Select the Restart option to restart your phone.
- Some Android phones require different buttons to be held to access Power Options. On newer Samsungs, you must hold Power and Volume Down. On the Google Pixel 6, you must hold Power and Volume Up. ^{[1]
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