The short version: If you’re game, please pick a tech article from the list below to test and share your feedback here :slight_smile:

The long version:

Our wikiHaus content team is constantly reviewing reader feedback and trying to refine both individual articles and our overall editing strategies/formats in order to improve helpfulness. One area that it’s particularly difficult area to do this kind of review in is tech. 

As many of you know first hand as authors, even the best-written tech articles often seem to get a lot of unhelpful votes, perhaps because a lot of tech problems are hard to solve, even with instructions. Sometimes what the reader wants to do isn’t really possible, or there are bugs or hardware problems with the tools that they’re trying to use. Sometimes they’re not really sure what they’re looking for, and end up on an article that’s accurate but doesn’t solve their particular issue. All of these factors can make it really hard to interpret that helpfulness data.

Regardless, our content tech team really wants to up their game and make tech articles more helpful, even if it means revamping some of their strategies.  With that goal in mind, we’re hoping that some of you might be willing to give some “focus group“ style feedback on a few recent tech articles. It doesn’t matter if you’re a total tech whiz or a relative newbie – our readers no doubt include both extremes, so your feedback is super valuable in either case. 

If you’re game to help with this, here is a random selection of some recent articles to have a look at. If one or two, or even more, catch your eye and you’re willing to read them over and test them out, we’d really appreciate your thoughts! We’ve made a form where you can submit anonymous feedback about whether the steps worked, what you think is accurate and helpful, and what you think should be changed or is unclear. Your impressions will not only help improve these topics but, more importantly, also inform overall best practices in tech.

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| wikihow.com/Clear-the-Cache-on-Android |
| wikihow.com/Delete-a-Message-on-Instagram |
| wikihow.com/Save-a-GIF-on-PC-or-Mac |
| wikihow.com/Uninstall-WhatsApp-on-Android |
| wikihow.com/Check-Google-Play-Balance |
| wikihow.com/Turn-Off-Screen-Overlay-on-Android |
| wikihow.com/Edit-a-Spotify-Playlist-on-Android |
| wikihow.com/Uninstall-Discord-on-PC-or-Mac |
| wikihow.com/Change-a-Text-Message-to-iMessage-on-iPhone-or-iPad |
| wikihow.com/Delete-a-YouTube-Playlist-on-PC-or-Mac |
| wikihow.com/Turn-on-Mobile-Data-on-Android |
| wikihow.com/Change-Thumbnails-on-YouTube |
| wikihow.com/Delete-Multiple-Emails-in-Gmail-on-iPhone-or-iPad |
| wikihow.com/Add-Music-to-iPhone |
| wikihow.com/Block-Websites-on-Chrome-on-Android |
| wikihow.com/Calculate-Standard-Error-of-the-Mean-in-Excel |
| wikihow.com/Change-the-Notification-Sound-on-iPhone |
| wikihow.com/Change-Keyboard-on-Android |
| wikihow.com/Report-a-Spam-Text |
| wikihow.com/Update-WhatsApp-on-iPhone-or-iPad |

Update: You can also pick any from this list -  https://docs.google.com/spreadsheets/d/1reCZihmA5nNiHvql3yHoR53fVX5n6ySUPOyUngO4wrE/edit?usp=sharing

When you’ve picked a topic (or several):   Submit your feedback here in this form!

Many thanks to anyone who’s willing to share your thoughts on these! The tech team and I are eager to see what we learn when we pool together everyone’s impressions. Hopefully, we get some good ideas for strategy improvement, and I can share the learnings with any of you who are interested in fine-tuning your tech approach, as well:slight_smile:

Tagging some techies who might be interested: @R2_d2000 @Batreeq @Galactic-Radiance @Kitty0 @Joel.Miles925 @The_garmine @Jordan @Artemi7 @XxVxX @WF @Gaurangprasad @ExoticComet @Hailey @Mohil-Khare @KernelPone @Tiagoroth – but if you’re not on the list, please still feel free to jump in through the form!

How to Save a GIF on PC or Mac : Saving as a .webp file? 

@WF Good feedback for the form! I know that’s not for the content tech team but I can triage it to the right folks, so feel free to submit visual info there too (along, ideally, with whether the steps work as written in the text). Little details like that make a difference and we want to get better at them. Good catch!

I’m game!

That’s great @Ruah ! Can you offer specifics in the form about why the steps didn’t work for you? Testing every step and letting us where it went wrong would be helpful:slight_smile:

Big cheers to @WF , @Smc3d06 , and @Davecrosby for helping out on this already! There’s some great feedback in the form already about outdatedness (man, tech moves fast…!!) and details in the approach that could be better. 

For folks who’ve had a look at the list (whether you’ve done any testing or not), is this something you’d be interested in doing (or doing more of) if we had more topics up? I can dig up some other titles if this sample set isn’t varied enough.

I’ll add some more info.:wink:

I’ll see what I can do to help. I did submit some forms now, and I will try to submit more.

Awesome @R2_d2000 ! I thought this might be up your alley - especially the spam one. You are a spam/scam thwarter:slight_smile:

I figured I’d pull up a bigger list that folks can browse and choose from, if they’re game to help but hoping for more variety. You can find that list here:  https://docs.google.com/spreadsheets/d/1reCZihmA5nNiHvql3yHoR53fVX5n6ySUPOyUngO4wrE/edit?usp=sharing

For now, it’s helpful to get multiple perspectives even on the same topic, so feel free to do as many as catch your eye, without worrying if someone else has done it too. But if folks are into this and we keep doing more, maybe we’ll switch to a sign-up type format. Watch this space:slight_smile:

@Anna , Thank you!:slight_smile:That article was actually the first one that I did. And I wanted to ask, can I submit another one for the same article? This is because as I am reading the FTC article about text message spam, I am learning some important facts that can be integrated into that article.

I will also check out more articles on that document that you linked.

@Anna without reading this all. (Will later at work) Is this similar to the one Krystle had a couple years ago? I remember it but can’t remember the name/format. Now it’s gonna bug me.

Yes totally, feel free to submit again on that one, no problem… and very cool that you found out more. Feel free to edit the article, too, if that’s something you want to add directly!

And if so I’d be happy to help out. I enjoyed working on the last one.

@InfernoTerra This is more about gathering feedback/learnings for what’s working and not working in the tech team’s strategy than about adding tech review stamps. However, if any of the pages have outdated stamps, we can always add, change, or remove them as a result of the testing, too - two birds, one stone:slight_smile:

@Anna Ahhh, I gotcha! Just read the post fully. Looks pretty cool, I’m always down for a project:slight_smile:

Hello @Anna , I have some concerns about Android articles and how they might be hard to write to help everybody. But in order to explain, I would have to write quite a long response, should I write my concerns here, or should I send you a message on your talk page/email? I feel that it would be too broad to submit through the form because my concerns encompass all Android articles, but I can also submit it there if you want me to.

Nice, thanks @InfernoTerra

There’s lots of great feedback coming in here. Thank you guys! If you have more to share, def keep it coming:slight_smile:

So far, it’s looking like there are definitely ways we could improve the text/screenshots/etc for these topics, on a case by case basis (making certain options clearer, explaining file paths better, that kind of thing) - all that is pretty topic-dependent but will definitely still inform the best practices.

Looking at it more broadly, a lot of the issues come down to tech moving fast… so fast that, even when something is tested thoroughly at the time of editing, it’s not quite right (or very wrong!) only a few weeks or months later. There are also lots of variations with slightly different devices, like variations of Android, and each variation changes over time, too, so it gets even more tricky.

Those are tough problems to fix, but hopefully not insurmountable. It’s likely we’ll need to up our game testing more and more of these tech topics out as time goes on (and re-testing after platform updates/changes, and on lots of different devices!)… So watch this space if you’re game to do more tech testing!

In general, raising the alert when something is no longer up to date is a super way to help around here, too… if you find something you’re able to fix, of course, go for it. Dive right in to get it up to date! But if you find something that’s outdated and you can’t fix it, definitely feel free to let me know on my talk page. I can prod the right people, based on whatever priorities they’re juggling at the time, to hopefully get articles updated quickly where needed (or stubbed until they can be updated, if it’s going to take a little longer). With so many articles out there, it’s not an easy challenge we’ve set ourselves [teaching the world how to anything ;)], but we’ll keep at it! 

@R2_d2000 Great minds probably think alike on the Android front, hah - sending me them via email so I can share them right with the tech team would be great!

Late response but I can help with Android stuff if need be because I have Oreo and a pretty good phone. Could maybe also help with Apple/Windows/OS too. Tech is fascinating!

On the topic of Android, this is not urgent, but I notice that there’s not much articles about rooting. (I saw one about root cloaking before, and now I can’t find it, so not sure what happened there) The one big article we do have about rooting, How to Root your Android or something like that, has no pictures, which would be useful to beginners. And it has conflicting reviews of being too complex or being really simple. Rooting instructions largely come from online communities/random articles, so having a solid article about it on wH might come in handy for interested Android users.

(The rooting thing just popped into my head, and I just wanted to say something :P)