USPS “Addressee Unknown” Meaning (and How to Solve It)

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Plus, learn what status FedEx, UPS, & DHL use for unknown recipients
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Seeing “Addressee Unknown” when you check your US Postal Service tracking number can be frustrating and confusing. But fear not! It doesn’t mean your mail is lost. It usually means the mail carrier didn’t recognize your name and held on to the package to return to the post office. This article covers why you might see this status and how to make sure you get your package. Plus, we’ll share other statuses the Post Office and other delivery services use when they can’t deliver a package.

USPS “Addressee Unknown” Meaning

The “Addressee Unknown” tracking status means that the mail carrier doesn’t recognize the name on the package. USPS has withheld it until they can identify the recipient or return it to the sender. To inquire and resolve the issue, submit the USPS Package Help Request Form or call (800) 275-8777.

Section 1 of 6:

What does “Addressee Unknown” mean?

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  1. When the US Postal Service (USPS) tracking system shows the “Addressee Unknown” status, it means the mail carrier couldn’t confirm the person listed on the package lives at said address. This status is about the person’s name on the package, not the address. [1]
    • A mail carrier has the authority to withhold mail for various reasons, including a blocked mailbox, hazardous conditions, and a full mailbox. [2]
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Section 2 of 6:

What to Do When You See “Addressee Unknown”

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  1. If the mail carrier mistakenly or improperly assigned an “Addressee Unknown” status to your package, they will most likely deliver it within 1-2 business days. The best thing to do is give them a few days and see if the package shows up at your door.
    • Check the tracking status while you wait. Sometimes, postal employees update incorrect statuses as they process the package.
    • You may also want to contact the sender to check the name and address the package was sent to. If your name or address was incorrect, provide them with the correct information and ask them to resend the package.
  2. If you still haven’t received the package after 1-2 business days, go to the USPS Package Inquiry Page to submit a Help Request Form or contact USPS customer support . Enter your package’s tracking number . Provide a description of the package, your contact information, and the sender’s information if you have it. [3]
    • A Post Office employee will contact you within a few days of making your request.
    • If you call the Customer Care number, enter your 5-digit postal code when prompted. Then, press 3 for “Delivery Issue” to be connected with a Customer Care Representative in your area.
  3. If you still haven’t received your package 7 business days after requesting help, go to https://missingmail.usps.com to recover a lost package. Provide the sender’s mailing address, your mailing address, the size and type of packaging, the tracking number, and a description of the package’s contents. [4]
    • If you’d rather talk to someone in person, find your local Post Office . Then, visit in person to request a Missing Mail Search. Don’t forget to take your tracking number with you.
    • Notify the sender that you have not received the package. They may also submit a Missing Mail Search. If the package is lost and insured, the sender can file a claim to be reimbursed.
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Section 3 of 6:

What causes the “Addressee Unknown” message?

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  1. A mail carrier is familiar with the names of people on their route. If they don’t recognize a name on a package, they may believe the address is incorrect. They withhold the mail to verify where it’s supposed to be delivered. [5]
    • When the mail carrier holds a package, their goal is to ensure they deliver every package to the right person. Sometimes, they make mistakes, though.
  2. When a mail carrier delivers mail, a resident sometimes refuses to accept it. They can do this before or after the package is delivered. [6]
    • If a carrier delivers the wrong mail and the recipient opens it, they can return the package to the Post Office marked “Opened by Mistake” with their signature.
  3. The USPS processes and delivers as many as 23.5 million packages a day. [7] With such a high volume of packages, it’s possible for some to be scanned with an incorrect status.
    • These packages are usually delivered 1-2 days after the scan.
  4. There have been reports that postal carriers scan the packages they aren’t able to deliver in a day as delivered or undeliverable. Each package has a deadline for when it’s supposed to be delivered, so choosing scans from these categories (including “Addressee Unknown”) makes it look like they met their deadlines. [8]
    • There have also been some reports of short-staffing in the USPS that may explain the improper statuses on packages. [9]
  5. There is a type of scam called “smishing” that involves sending unsolicited text messages claiming a delivery problem with your package. These messages also include a link where the scammer lures the recipient into giving them usernames, passwords, Social Security numbers, credit card numbers, and other sensitive information. [10]
    • Do not click on any link from one of these emails. The USPS offers a free tracking service that sends status updates by email or text. However, you must sign up for that service with a tracking number. Legitimate tracking emails and texts don’t include links.
    • If you receive a smishing text, email the US Postal Inspection Service at spam@uspis.gov to report it. Copy the suspicious text message without clicking on the link and take a screenshot of it. Then paste the text and attach the screenshot to your email.
    • Include your name and any other information, like if you clicked the link, lost money, or provided personal information, and then send the email.
    • Next, forward the suspicious text to 7726 to help report the scammer’s phone number.
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Section 4 of 6:

What happens to “Addressee Unknown” packages?

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  1. If the package isn’t deliverable, the mail carrier returns it to the Post Office. Then, it’s sent back to the sender. If there’s no return address, it’s held by the local Post Office or sent to the Mail Recovery Center until the sender or recipient submits a Missing Mail Search to claim it or a Post Office employee figures out where it’s supposed to be delivered. [11]
    • If the package has a return address in a foreign country, the Post Office treats it as “dead mail.” First, they send the package to the Mail Recovery Center. Then, Post Office employees open it to see if they can find the sender or recipient address.
    • It’s possible these packages will arrive with postage due. If that happens, it’s only calculated from the Mail Recovery Center to the final destination. [12]
Section 5 of 6:

Other USPS Non-Delivery Shipping Statuses

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  1. There’s not enough information for the USPS to deliver the package. They then return it to the sender. Contact the sender to verify they have the correct address. Then, request that they reship the package. [13]
  2. Your mail carrier couldn’t get to your mailbox or another secure place on your property, like your porch or garage. Some of the most common reasons for this are that you live in a gated community, street or utility work is blocking your property, or you have an aggressive animal near your home. [14]
    • The mail carrier usually attempts to deliver your package the next business day.
  3. This message often appears with “No Authorized Recipient Available” or “No Secure Location Available.” “No Authorized Recipient Available” means someone needs to sign for the package, but no one was available when the mail carrier tried to deliver it. “No Secure Location Available” means the mail carrier didn't see a secure location to leave the package. [15]
    • When a package needs a signature, the mail carrier will attempt to deliver the package the next business day.
    • When there is no secure location, the mail carrier returns the package to the Post Office.
    • The mail carrier leaves a redelivery notice with the options to schedule a redelivery, go to the Post Office to pick the package up, or request the package be returned to the sender.
  4. This message means the package can’t be delivered for whatever reason. Simply pick it up at your local Post Office. You can’t reschedule a delivery for this package.
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Section 6 of 6:

Other Shippers’ “Addressee Unknown” Statuses

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  1. This message means the driver attempted to deliver the package. They found the address incomplete or incorrect. [16]
    • Other statuses DHL uses are “Arrived At Sort Facility,” “Departed Facility,” “Clearance Processing Complete,” “Transfer Through,” “Arrived at Delivery Facility,” “Shipment is Out with Courier for Delivery,” and “Delivered.”
  2. This status appears when the sender ships the package via FedEx . It lets you know FedEx doesn’t have the right information to deliver the package. However, you may also see “Shipment Exception” if your package is delayed. [17]
    • Other statuses FedEx uses are “At a local FedEx facility,” “Out for delivery,” “Delivered,” “Scheduled delivery is now pending,” “Cancelled,” “Delivery Exception,” “Delivery is held unable to collect payment,” “Clearance delay,” “Operational delay,” “Weather delay,” and “Local delay.”
  3. When tracking a package with UPS, you won’t see the term “Addressee Unknown” as a status. “Exception” is a more general term that means UPS has not been able to deliver the package. They provide the reason for the exception under “Shipment Progress.” [18]
    • Other statuses UPS uses are “Out for Delivery,” “Delivered,” “Delivered to a UPS Access Point,” and “Transferred to Post Office for Delivery.”
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      References

      1. ↑ https://about.usps.com/what/business-services/delivery-growth-management/assets/pdf/section-611.pdf
      2. ↑ https://faq.usps.com/s/article/No-Mail-Delivery
      3. ↑ https://www.usps.com/help/missing-mail.htm
      4. ↑ https://www.usps.com/help/missing-mail.htm
      5. ↑ https://about.usps.com/what/business-services/delivery-growth-management/assets/pdf/section-611.pdf
      6. ↑ https://about.usps.com/what/business-services/delivery-growth-management/assets/pdf/section-611.pdf
      7. ↑ https://facts.usps.com/one-day
      8. ↑ https://www.washingtonpost.com/dc-md-va/2020/10/15/usps-false-scans-packages/
      9. ↑ https://federalnewsnetwork.com/federal-report/2023/05/usps-sees-massive-turnover-in-non-career-workers-as-union-protests-short-staffing/
      1. ↑ https://www.uspis.gov/news/scam-article/smishing-package-tracking-text-scams
      2. ↑ https://faq.usps.com/s/article/How-is-Undeliverable-and-Misdelivered-Mail-Handled
      3. ↑ https://pe.usps.com/text/dmm300/507.htm?_gl=1*1c00ld3*_gcl_au*MTczMTExODI4Mi4xNzI5NjI1NjM3*_ga*MTAwNzY4OTA1NC4xNzI5NjI1NjM3*_ga_3NXP3C8S9V*MTczMDEyMzkwMC4zLjEuMTczMDEyNjI2My4wLjAuMA..#a_1_9
      4. ↑ https://faq.usps.com/articles/FAQ/Where-is-my-package?r=6&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1
      5. ↑ https://faq.usps.com/articles/FAQ/Where-is-my-package?r=6&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1
      6. ↑ https://faq.usps.com/articles/FAQ/Where-is-my-package?r=6&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1
      7. ↑ https://www.dhl.com/es-en/ecommerce/home/private-shipments/customer-service/receive-a-parcel/tracking-your-shipment.html
      8. ↑ https://www.fedex.com/en-us/customer-support/faqs/receiving/tracking-questions/delivery-exception.html
      9. ↑ https://www.ups.com/us/en/support/tracking-support/where-is-my-package/understanding-tracking-status.page

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