How to Call 911

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911 is an emergency line set up to get you the help you need in potentially dangerous situations. If you even suspect that you have an emergency on your hands, it's best to go ahead and call. Let the 911 dispatcher know what the emergency is about, and answer any questions they have as best you can. If at all possible, stay on the line and follow any instructions they give you while waiting for help to arrive.

If you are not in the United States, call emergency services instead (universal numbers are mentioned there.)

Method 1
Method 1 of 2:

Calling 911

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  1. 911 should not be used for non-urgent situations, because EMTs, police, or other responders may be needed elsewhere. However, if you aren’t sure if your situation requires 911, go ahead and call. It’s better to be safe than sorry. [1] Definitely call in situations like these:
    • A fire has started and is out of control.
    • A burglary, an assault, or a crime is in progress.
    • There has been a car crash or other accident.
    • Someone is seriously injured (bleeding severely, in shock, etc.).
    • Someone has suffered a medical emergency (like a heart attack, stroke, or seizure).
  2. To speak with a 911 dispatcher, simply punch in the numbers “9-1-1” on any working phone and stay on the line. You can even use an unactivated cell phone to place the call.
    • 911 works in the US and Canada. If you are in another location, you will need to call a different emergency number. In Australia, dialing 911 will redirect your call to 000. In the United Kingdom it is 999.
    • Text capabilities are growing, but still severely limited. If you need to contact 911, you should still place a call rather than text.
    • If you ordinarily use special access services (like TTY) with your phone, contact your service provider for information about the best way to contact 911 in an emergency.
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  3. The dispatcher will ask you to describe the emergency. Stay calm and answer any questions they have. Be assured that the dispatcher is actively working to send help to you. Even if it feels like they are wasting time, the questions are meant to get you the help you need as quickly as possible. They have usually already dispatched help, and need to ask more questions to provide updates to first-responders. You may need to provide information like: [2]
    • Your address or other details about your location
    • You or your parent’s phone number
    • A description of what happened
    • Clarification about who needs help (you, someone you are with, or a stranger)
    • Details of the problem (e.g., whether or not an injured person is unconscious or bleeding)
    • Whether you are safe or still in danger
  4. You should always stay on the line until the dispatcher tells you it’s ok to hang up. They may give you instructions about what to do. Follow these carefully--they can prevent further problems, and even save your life (or someone else’s). The dispatcher may give you instructions on things like:
    • Giving first aid
    • Performing CPR
    • Moving to a safer location
  5. If you are helping out at the scene of an accident, injury, or other issue, crowds of people may gather and watch. If you are assisting someone and cannot call 911 yourself, point to a specific bystander and tell them to call 911. [3]
    • Just generally telling the crowd to call 911 will probably not work, due to the “bystander effect.” This means that people will assume that someone else is making the call, and they don’t have to.
    • Delegating the call to someone specific will snap them into action.
  6. If you or someone else (like a child) accidentally call 911, don’t hang up the phone. If you just hang up, the dispatcher may assume that an actual emergency is going on and send assistance. Instead, stay on the line and calmly tell the dispatcher that the call was a mistake.
  7. When a genuine emergency is at hand, you shouldn’t feel shy about calling 911. However, using 911 for non-urgent situations bogs down the system and keeps responders from potentially helping others who really need it. Examples of non-urgent situations include:
    • The power is out (get in touch with the power company instead)
    • A fire hydrant is broken (call a fire station’s non-emergency number)
    • A pipe has burst (call a plumber or water company)
    • When you need a ride to a doctor for an appointment (call them first and ask about transportation options)
    • Pet problems (contact a vet instead)
    • As a prank or just to see what happens
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Method 2
Method 2 of 2:

Calling Other Important Numbers

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  1. Aside from 911, it’s good to have the non-emergency numbers for your local police and fire stations in your area, poison control (1-800-222-1222), a doctor and/or hospital, a tow service, etc. Store these as contacts in your phone, and post a list of the numbers in an easily accessible place, like on a refrigerator.
    • If you have children, it is also a good idea to make contact information for parents or guardians and their workplaces available.
    • Depending on your situation, it may also be useful to have numbers for things like suicide prevention, addiction recovery, mental health care, or other services that you may need.
  2. An “In Case of Emergency” (ICE) contact is someone you would like contacted in the event you are injured or in another serious situation. If responders find this information, they can get in touch with the contact and let them know what has happened. [4]
    • You can label a card (“In Case of Emergency, Contact”), write down the information for your contact, and then place the card in your wallet.
    • You can also store the information in your phone.
    • If you usually lock your phone, you can save a screenshot of the ICE information and use it as the background picture for your lock screen. That way, responders can still access it.
  3. 911 service is provided throughout the US and in Canada. If you are in another location, you will need to know the emergency number that services that location. For example, the common equivalent number in Europe is 112. If you are abroad or planning to travel, you can check the US State Department’s website for a useful list of emergency numbers in countries around the world. [5]
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Expert Q&A

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  • Question
    What happens if you call 911 and don't say anything?
    Saul Jaeger, MS
    Police Captain, Mountain View Police Department
    Saul Jaeger is a Police Officer and Captain of the Mountain View, California Police Department (MVPD). Saul has over 17 years of experience as a patrol officer, field training officer, traffic officer, detective, hostage negotiator, and as the traffic unit’s sergeant and Public Information Officer for the MVPD. At the MVPD, in addition to commanding the Field Operations Division, Saul has also led the Communications Center (dispatch) and the Crisis Negotiation Team. He earned an MS in Emergency Services Management from the California State University, Long Beach in 2008 and a BS in Administration of Justice from the University of Phoenix in 2006. He also earned a Corporate Innovation LEAD Certificate from the Stanford University Graduate School of Business in 2018.
    Saul Jaeger, MS
    Police Captain, Mountain View Police Department
    Expert Answer
    The beauty of an iPhone is that you can call and put it down, and it can hear everything going on in the room. Let's say you're in a bank robbery, for example, you can call and just leave a phone out and the dispatcher will hear everything. If you call 911 and hang up, the dispatcher is also going to call you back immediately.
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      Tips

      If you're disconnected after calling 911, do whatever you can to let the police know where you are once they arrive, like turning on some lights or honking your car horn. [6]

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      Warnings

      • Never make a false call. You will risk the lives of people who need emergency help. False calls to the Emergency Services are illegal and punishable by fines and/or jail time in some countries.
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      References

      1. ↑ https://kidshealth.org/en/kids/911.html#
      2. ↑ https://kidshealth.org/en/kids/911.html#
      3. ↑ https://www.psychologytoday.com/blog/the-social-thinker/200911/why-don-t-we-help-less-is-more-least-when-it-comes-bystanders
      4. ↑ https://preparednessmama.com/emergency-numbers-to-have-in-your-cell/
      5. ↑ https://travel.state.gov/content/dam/students-abroad/pdfs/911_ABROAD.pdf
      6. ↑ Saul Jaeger, MS. Police Captain, Mountain View Police Department. Expert Interview. 21 February 2020.

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