How to Contact the DVLA

PDF download Download Article
Phone numbers, email forms, and mailing addresses for the Driver and Vehicle Licensing Agency
PDF download Download Article

The Driver and Vehicle Licensing Agency (DVLA) is responsible for maintaining driving and vehicle records in the United Kingdom. If you have a question or concern relating to your driving license or vehicle, you can contact the DVLA for assistance. For the fastest response time, call the appropriate DVLA department during their business hours. Alternatively, you can use the DVLA’s email form to submit an enquiry or send a letter to the DVLA regarding your concern.

Things You Should Know

Method 1
Method 1 of 3:

Calling the DVLA

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a3\/Contact-the-DVLA-Step-1-Version-2.jpg\/v4-460px-Contact-the-DVLA-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/a\/a3\/Contact-the-DVLA-Step-1-Version-2.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    A representative at this number can help you change your name or address on your driving license, order a new license, or check on the status of your license application. [1]
    • Representatives are available at this number Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/62\/Contact-the-DVLA-Step-2.jpg\/v4-460px-Contact-the-DVLA-Step-2.jpg","bigUrl":"\/images\/thumb\/6\/62\/Contact-the-DVLA-Step-2.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Call this number to get assistance with paying your vehicle tax, checking if your vehicle is taxed, changing the tax class of your vehicle, getting a vehicle log book (V5C), and registering a vehicle. If you want to take your vehicle off the road so it's not taxed or insured, you'll need to make a Statutory Off Road Notification (SORN), which you can do by calling this number. You can also use this number to get a personalized number plate and import or export a vehicle. [2]
    • This line is open Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bd\/Contact-the-DVLA-Step-3.jpg\/v4-460px-Contact-the-DVLA-Step-3.jpg","bigUrl":"\/images\/thumb\/b\/bd\/Contact-the-DVLA-Step-3.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Inform a representative about any medical conditions or disabilities you have that may prevent you from driving safely, or reapply for a driving license if you’ve recently had one taken away or denied because of a medical condition. [3]
    • Representatives are available Monday to Friday, 8am to 5:30pm, and Saturday, 8am to 1pm GMT (or BST during daylight saving time).
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/93\/Contact-the-DVLA-Step-4.jpg\/v4-460px-Contact-the-DVLA-Step-4.jpg","bigUrl":"\/images\/thumb\/9\/93\/Contact-the-DVLA-Step-4.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Find out which vehicles you’re able to drive, whether you have any penalty points or disqualifications on your record, and more about your record by calling this number. If you want to share your driving record with someone else, like a car rental company, call this number to create a shareable check code. [4]
    • A representative at this number will be available to help you Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8a\/Contact-the-DVLA-Step-5.jpg\/v4-460px-Contact-the-DVLA-Step-5.jpg","bigUrl":"\/images\/thumb\/8\/8a\/Contact-the-DVLA-Step-5.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you speak Welsh and not English, you can find assistance with any DVLA-related issue by calling this number. [5]
    • The DVLA Welsh language line is open Monday to Friday, 8am to 7pm, and Saturday, 8am to 2pm GMT (or BST during daylight saving time).
    6. Advertisement
Method 2
Method 2 of 3:

Sending the DVLA an Email

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/cd\/Contact-the-DVLA-Step-6.jpg\/v4-460px-Contact-the-DVLA-Step-6.jpg","bigUrl":"\/images\/thumb\/c\/cd\/Contact-the-DVLA-Step-6.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Get help with vehicle taxes, purchasing or selling a vehicle, applying for registration numbers, changing your vehicle information, and importing or exporting vehicles with this form. To take your vehicle off the road so it's no longer being taxed or insured, you can make a SORN using this email form. [6]
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b9\/Contact-the-DVLA-Step-7.jpg\/v4-460px-Contact-the-DVLA-Step-7.jpg","bigUrl":"\/images\/thumb\/b\/b9\/Contact-the-DVLA-Step-7.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Use this form if you’re looking for help with your driving license, your driving test, or a digital tachograph card. [7]
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2b\/Contact-the-DVLA-Step-8.jpg\/v4-460px-Contact-the-DVLA-Step-8.jpg","bigUrl":"\/images\/thumb\/2\/2b\/Contact-the-DVLA-Step-8.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    This includes notifying the DVLA of a medical condition, renewing or reapplying for a driving license following a medical condition, applying for a bus pass if your license was revoked because of a medical condition, surrendering your license, and reporting someone who is unfit to drive.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/05\/Contact-the-DVLA-Step-9.jpg\/v4-460px-Contact-the-DVLA-Step-9.jpg","bigUrl":"\/images\/thumb\/0\/05\/Contact-the-DVLA-Step-9.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    There should be a list of options related to your question, like “How do I make a SORN” or “Request information.” Select the most relevant option, then click the green “Continue” button at the bottom of the form. Continue selecting the appropriate fields until you get to the page that requests your personal information. [8]
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4d\/Contact-the-DVLA-Step-10.jpg\/v4-460px-Contact-the-DVLA-Step-10.jpg","bigUrl":"\/images\/thumb\/4\/4d\/Contact-the-DVLA-Step-10.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Include your name, date of birth, street address, email address, and vehicle information. Once you enter this information, you’ll be brought to a page where you can enter a description of your question or concern. When you’re finished, click the green “Continue” button to submit your enquiry via email. [9]
    • You also have the option to upload any attachments that relate to your enquiry.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c4\/Contact-the-DVLA-Step-11.jpg\/v4-460px-Contact-the-DVLA-Step-11.jpg","bigUrl":"\/images\/thumb\/c\/c4\/Contact-the-DVLA-Step-11.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Once you submit your enquiry, you should receive an email confirmation at the email address you provided. You’ll also be provided with a reference number. Write it down so you can call the DVLA and check the status of your enquiry if you haven't heard anything. Once your email is received by the DVLA, someone will look into your issue and respond via email.
    • If you don’t receive a confirmation email, check your email’s spam and junk folders.
    • The DVLA's response time will vary depending on the complexity of your request, and it could take several weeks. Remember to check your email every day for a response.
    7. Advertisement
Method 3
Method 3 of 3:

Contacting the DVLA by Mail

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/90\/Contact-the-DVLA-Step-12.jpg\/v4-460px-Contact-the-DVLA-Step-12.jpg","bigUrl":"\/images\/thumb\/9\/90\/Contact-the-DVLA-Step-12.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You can write for assistance with vehicle taxes, vehicle registration, and vehicle log books (V5C). If you need to take your vehicle off the road, like to stop it from being taxed or insured, you can make a SORN by sending a letter to this department. Remember to include any information that's relevant to your request in the letter. It may take several weeks to get a response, depending on the complexity of your issue. Address your enquiry to: [10]
    • Vehicle Customer Services, DVLA, Swansea, SA99, 1AR.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c8\/Contact-the-DVLA-Step-13.jpg\/v4-460px-Contact-the-DVLA-Step-13.jpg","bigUrl":"\/images\/thumb\/c\/c8\/Contact-the-DVLA-Step-13.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    They’ll be able to assist you with your driving license application, making updates to your license, and replacing a lost license. Include all of the information that's relevant to your request in the letter. Keep in mind that it can take several weeks to hear back from someone, depending on the complexity of your issue. Address your enquiry to: [11]
    • Drivers Customer Services, Correspondence Team, DVLA, Swansea, SA6 7JL.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/40\/Contact-the-DVLA-Step-14.jpg\/v4-460px-Contact-the-DVLA-Step-14.jpg","bigUrl":"\/images\/thumb\/4\/40\/Contact-the-DVLA-Step-14.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-14.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Update the DVLA on any medical conditions or disabilities you have, appeal a recent decision about your condition, or reapply for your driving license if it was revoked because of a medical condition. In your letter, include any information that's relevant to your request. You may need to wait several weeks to get a response, depending on your issue. Address your enquiry to: [12]
    • Drivers' Medical Enquiries, DVLA, Swansea, SA99 1TU.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/fc\/Contact-the-DVLA-Step-15.jpg\/v4-460px-Contact-the-DVLA-Step-15.jpg","bigUrl":"\/images\/thumb\/f\/fc\/Contact-the-DVLA-Step-15.jpg\/aid11130585-v4-728px-Contact-the-DVLA-Step-15.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you’re not satisfied with the service you’ve received, and you’ve already reached out to the appropriate department for assistance, you can submit a formal complaint. Include all of the details that are relevant to your complaint when you write your letter. It may be several weeks before you hear back from the DVLA, depending on your complaint. Address your complaint to: [13]
    • Complaints Team, DVLA, Swansea, SA6 7JL.
    5. Advertisement

Community Q&A

Search
Add New Question
  • Question
    I’m concerned that my DVLA details have been fraudulently obtained.
    Saqa Jan
    Community Answer
    Contact the DVLA directly. Report your concerns to them as soon as possible. You can contact them through the DVLA Customer Enquiries line or through their official website (motcheck.org/dvla). The DVLA can offer advice on any next steps and may be able to flag your records if they believe fraudulent activity is possible.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 0 Helpful 0
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      Check Your Vehicle Registration Status (and Handle Common Problems)
      How to
      Add a Spouse to a Car Title
      How to
      Locate Motor Vehicle by VIN Number
      How to
      Log Driving Hours
      How to
      Check Your Driving Record Online
      How to
      Obtain a Driver's License in Ethiopia
      How to
      Register a Vehicle After Moving
      How to
      Change Address on Colorado Vehicle Registration
      How to
      Apply for a DOT Number
      How to
      Contact the DMV
      Advertisement

      References

      1. ↑ https://www.gov.uk/contact-the-dvla/y/driving-licences-and-applications
      2. ↑ https://www.gov.uk/contact-the-dvla/y/vehicle-registration-and-v5c-certificates-log-books
      3. ↑ https://www.gov.uk/contact-the-dvla/y/driving-and-medical-issues
      4. ↑ https://www.gov.uk/view-driving-licence#other-ways-to-apply
      5. ↑ https://www.gov.uk/contact-the-dvla/y/welsh-language-enquiries-cymraeg
      6. ↑ https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Vehicle%20Enquiries
      7. ↑ https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries
      8. ↑ https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries
      9. ↑ https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries
      1. ↑ https://www.gov.uk/contact-the-dvla/y/vehicle-tax-and-sorn
      2. ↑ https://www.gov.uk/contact-the-dvla/y/driving-licences-and-applications
      3. ↑ https://www.gov.uk/contact-the-dvla/y/driving-and-medical-issues
      4. ↑ https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

      About This Article

      Thanks to all authors for creating a page that has been read 352,320 times.

      Did this article help you?

      Advertisement