How to Find Out Why You Were Suspended on Xbox Live

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There are two types of suspension for Xbox Live: one is for violation of code of conduct, [1] and the other one is a problem with your payment option. Keep reading for instructions on getting things sorted so you can get your account running again.

Steps

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  1. If your account has been suspended, you may see one of these messages when you sign in to Xbox Live:
    • "Your account has been suspended due to a problem with your payment option."
    • "This console has been banned for violations of the Terms of Use."
  2. Your account might have been suspended because of an outstanding balance.
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  5. In the "My LIVE account was suspended" section you can describe your issue and receive a response from an Xbox representative. [2]
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Community Q&A

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  • Question
    How long is a suspension on chatting with friends?
    Community Answer
    The time could only be three days for the first offence then the next time it happens it's seven days and it just keeps adding up every time you get reported for the reason.
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  • Question
    What do I do if I was supposed to be un-banned today, but I am still banned from Xbox Live?
    Community Answer
    E-mail or contact Xbox. Ask them about the situation. First see if any family or friends did not prank you.
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    Not Helpful 3 Helpful 23
  • Question
    How long are suspensions on Xbox live for cheating?
    Community Answer
    It can either be infinite, or lower, depending on the situation regarding the type of cheating.
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      Tips

      • When stating your issue on the forums do not lie about your situation, the enforcement officers know what you did wrong.
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      • When contacting Customer Support, have your credentials ready so the Tech Support rep can assist you quickly and transfer you to the Billing Department if they need to.
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      • Make sure your console is connected to the Internet just in case you and the Tech Support will need to access Xbox Live.
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      References

      1. ↑ https://www.xbox.com/en-ZA/legal/community-standards
      2. ↑ https://support.microsoft.com/en-us/help/4026773/xbox-learn-why-your-account-was-banned-or-suspended-from-xbox-live

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