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Q&A for How to Contact Facebook
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QuestionDoes Facebook have a contact number?This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.wikiHow Staff EditorStaff AnswerUnfortunately, it does not have a publicly available customer support number. A number with the area code 650 that frequently shows up in online sources as being linked to Facebook is actually a scam number. You’ll need to contact Facebook through their online help center.
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QuestionDoes Facebook offer live chat for customer support?This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.wikiHow Staff EditorStaff AnswerIn general, no. However, if you use Facebook ads and have an active ad account, you can get live chat support by going to facebook.com/business/help and scrolling down to the section labeled “Still need help?” There, you’ll see options to chat live or send an email to support.
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QuestionSome contacted me claiming I won money through a Facebook promotion. Is this real?Community AnswerNo! Facebook does not run a lottery, give away money, or ask for bank or credit card info for any reason. This is a scam. Do not reply to the message.
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QuestionDo I need a government ID to reset my password, or is this a scam?Community AnswerNo, that is a scam. Do not give out any personal information unless face to face with the person requesting it or applying for credit cards, jobs, certain accounts, etc.
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QuestionI keep getting text messages with codes to reset my password. I never put in my cell phone number in my Facebook account, and I never requested to reset my password. What is going on?Community AnswerIt's a random scam. Someone is attempting to hijack your account. Change your password and use the Facebook privacy settings section to log out of all of your current devices and sessions.
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QuestionWhy would an internal error keep blocking me when I am logged into Facebook?Community AnswerIf this error is still persisting, and preventing you from utilizing Facebook, they would probably like to know about it. Finding bugs and glitches is actually a big-money industry, and Facebook definitely doesn't want any weaknesses in their platform. Unfortunately, they have made it nearly impossible to contact them about specific glitches. You can submit reports about glitches with the report tool, or contact them through the BBB as outlined in this article.
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QuestionSomeone has opened a Facebook account using my name. How do I delete this fake account?Community AnswerVisit their profile and click "Report" in the menu options. If you don't have your own Facebook account, use this form instead.
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QuestionHow do I report a stolen account?Community Answer
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QuestionSomeone opened an account using one of my email addresses and I am getting all her notifications. How can I stop this?Community AnswerLog in with that email address and do the "forgot password" option. Once they email the reset to you, change the password. If she doesn't have access to the email account, she should not be able to get the password. Be sure to log out of all active logins.
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QuestionFacebook says my account is temporarily locked. How do I access it again?Community AnswerTry clearing your browser's cache, or deleting and reinstalling the phone app. If this doesn't work, just try again once a day until your access returns.
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QuestionHow do I stop someone from posting pictures of me?Community AnswerYou can politely ask them not to post the pictures. If that does not work, you can report the images that are taken of you without consent to whichever platform they are being posted to. If the problem persists, you can take legal action.
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QuestionMy Facebook changed to a different language. How do I put it back to English?Community AnswerGo to your Language Settings page and select English beside the question "What language do you want to use Facebook in?"
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QuestionHow can I retrieve deleted messages?Community AnswerWhen you want to delete a message from your account or page there will be a prompt that asks you, "Are you sure you want to delete?" If you clicked "Yes," then it's not possible to recover the messages.
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QuestionHow do I take control of a deceased person's account? My son passed in 2008 and I would like to have access to his account if possible.R2_d2000Top Answerer
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QuestionHow can I stop Facebook emails telling me what my friends have posted?Community AnswerYou can turn this feature off in your account settings. Check notifications settings, look for "email me about important updates on my profile" setting, and disable it.
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QuestionWhat if the chat bar on the right doesn't show who's live?Tammy VipondCommunity AnswerYou probably have your chat turned off. You have to have it on to show who is live, but you can still send and receive messages.
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QuestionHow can I become friends with someone whose friend request I deleted in error?HaFiz Abdul HaNanCommunity AnswerSend the request again. If there is no request option, then send him/her a request message or contact him/her via the mobile phone that was used in his/her account.
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QuestionHow do I delete my Facebook page?Community AnswerIf you are a page admin, go to that page and click Settings > General > Remove Page. If you are trying to delete your personal account, go directly to the deactivation/deletion page .
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QuestionHow can I find deleted friend requests?Community AnswerGo to Settings. At the bottom of the page, there is an option to download your account. Once downloaded, it will show "friends.htm." Open that and find the "deleted friend requests" category.
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QuestionHow can we cancel a corporate Facebook page that was handled by an employee who has left the company?R2_d2000Top Answerer
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QuestionIs there any way to get copies to place legal action on someone that has put up pornography pictures?Community AnswerTake screenshots of the pictures and attach them when you contact Facebook. If the pictures are of you and you did not give consent to post them, or if they are of someone under 18, contact the police as well and tell them you have screenshots. If the pictures are gone and you did not get screenshots, contact Facebook and ask them if they have copies of the offending material. They probably don't keep such things, but it's worth asking.
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QuestionI am being bombarded with people I might know. How do I stop this?Community AnswerThere isn't a way that you can stop this from happening, but you can delete their friend requests, block them, or switch your account to a private setting. I tried getting help with this, too but the Facebook customer service was not very helpful.
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QuestionSomebody started using the Facebook account I closed years ago. It links to my email, but the person changed the password. What can I do?R2_d2000Top AnswererFirst, you should follow the steps in this article to reset the password, then follow the steps in this article to permanently delete your account. Alternatively, you can report them if the previous steps do not work.
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QuestionWe are a licensed radio station with ASCAP and BMI rights to broadcast music. We keep getting blocked by Facebook and have to constantly file disputes. Can this be fixed?R2_d2000Top AnswererYou might want to follow the directions above to help you with getting in touch with Facebook to get your profile whitelisted.
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QuestionI received a code in my email that I requested a password change. I did not request a change. What should I do?Community AnswerSomeone is trying to change your password. Do not respond to that email.
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QuestionI have two accounts, how do I get rid of one of them?Community AnswerGo to your settings on the page you no longer want, and select deactivate account. It will remain for 14 days in case you change your mind. After that, you should no longer see that account.
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QuestionWhat do I do if I have no access to my account because it's been hacked?R2_d2000Top AnswererYou can follow the directions in How to Recover a Hacked Facebook Account to try to recover your account.
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QuestionWe are a swimming club and someone is posting using our name, how can we stop them? We want to continue to use Facebook, so do we have to delete our account and start a new one?R2_d2000Top Answerer
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QuestionI get email messages from Facebook saying people from Moscow, India and Norway have logged into my account. Is this a scam?R2_d2000Top AnswererFacebook does send out login alerts like this. For extra security, you should change your password , and enable 2-step verification .
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QuestionHow can I get help to stop an elderly person from getting scammed from these young girls? He is sending money to them; they are telling him it will be for a ticket to meet him.R2_d2000Top AnswererThere is nothing more that you can do than tell him that it's a scam. You can try to point him to articles written by newspapers and other media outlets, the type of scam that he's falling for is called a "romance scam". If you can't convince him that it's a scam, then he will eventually find out about it. You can also report the scam .
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