Q&A for How to Light a Gas Fireplace

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  • Question
    My gas fireplace pilot light is on, but I cannot get the fire to light. What could be the problem?
    Community Answer
    Is it controlled with a wall switch? The thermopile may not be conducting enough voltage to activate the switch. Try cleaning off the thermopile with some fine steel wool or sand paper.
  • Question
    How do I turn on the log set if the pilot light is already on?
    Community Answer
    Just turn the dial to "on" instead of "pilot" and then flip the switch on the side of your fireplace.
  • Question
    Should the chimney vent be open when the logs are turned on?
    Community Answer
    Yes. Burning logs produces carbon dioxide as well as carbon monoxide, so the open vent is needed to get these harmful gases out of the house.
  • Question
    Will the wall switch light the fireplace when the power goes off?
    Community Answer
    No. The wall switch sends an electrical signal to your fireplace to open a valve and release the gas for the pilot light to light it. Without power most fireplace valves will not open.
  • Question
    Do the logs need to be on the grates for the pilot light to stay on?
    Matthew Hester
    Community Answer
    No they do not. Though logs may make the fireplace look more appealing, they do not create the fire itself. As such, removing them will not affect the pilot light.
  • Question
    Our fireplace will only come on by us turning on the manual switch. What should I do if the thermostat cuts the unit off when correct temperature is reached and won't turn it on again?
    Community Answer
    Your fireplace should have a mode where a pilot light stays lit continuously and the switch only switches the flame from the gas log burner. If this is the case, a standard line voltage thermostat can be substituted for the switch. (The button on the left side of the illustration is not a switch; it is a piezoelectric spark generator.)
  • Question
    Do I have to open the glass on the fireplace?
    Community Answer
    No, unless there is no grate opening to the controls. Then call a professional.
  • Question
    I have a new home with gas fireplaces. I do not know how to use them yet, but I smell gas near one of them. What does this mean?
    Community Answer
    It could mean the pilot light is out or that there is a leak somewhere in the system. Shut off the gas to that fireplace and call a professional.
  • Question
    If the pilot light is on, am I getting enough gas for the logs?
    Matthew Hester
    Community Answer
    The pilot light does not determine how much gas your logs receive. That is controlled by your device’s gas knob, typically located next to the control knob on panel-operated fireplaces or to the left or right of the main chamber on key-operated fireplaces. To increase the amount of gas your logs receive, turn the knob counter-clockwise.
  • Question
    Once you turn your propane tank on, can it stay on or does it need to be turned off after each use?
    Matthew Hester
    Community Answer
    Most gas fireplaces use a standing pilot light, meaning a small flame will stay lit at all times so that you can start a fire whenever you want. Because of this, you should turn off your fireplace’s gas source whenever you’re not using it, that way you don’t have a fire going 24/7.
  • Question
    Can I leave the pilot light on when I clean the glass door, or do I have to turn it off?
    Community Answer
    You can leave it on while you clean the glass. Just don't leave the glass open for too long if the fireplace is a zero-vent model, as it will put a small amount of CO into the air with the glass open. Do not run the fireplace with the glass open.
  • Question
    Why won't the dial turn past the off position?
    Community Answer
    It has a spring holding it outward on the dial shaft. You must push the dial face toward the valve, depressing the spring and enabling you to rotate the dial.
  • Question
    How do I light the pilot if the igniter is not functional?
    Community Answer
    I recommend fixing the ignitor first. There is some likelihood that the wire from the ignitor to the pilot head is disconnected or not properly spaced from the pilot burner.
  • Question
    Do I have to open the glass at the front of a gas fireplace?
    Community Answer
    You should not. Generally, you open the grate under the fireplace by lifting it gently and pulling it out. It may be on hinges.
  • Question
    If the electricity is off, can I override the electric valve to have heat?
    Community Answer
    Yes, you can. You need to apply power to the valve so it stays open for as long as you keep it connected to a source of electricity.
  • Question
    I successfully lit my fireplace's pilot and then turned the knobs to the "ON" position. The wall switches are still in the "OFF" position. Did I miss something in the procedure?
    Community Answer
    You appear to have missed turning the wall switch to "ON." For the fireplace to function, the pilot must be lit first and have been lit for more than a few seconds. Then, the wall switch can enable the main burners to operate.
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