Q&A for How to Return a Groupon Voucher

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What is a trade in voucher on Groupon?

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Staff Answer

Groupon has what is known as a "Trade-In Program," which permits the trade-in of eligible vouches for the voucher’s dollar equivalent in Groupon Bucks. However, the voucher must be deemed eligible and Groupon has the right to specify an alternative amount it considers the voucher to be worth in Groupon Bucks. More details can be found in the terms and conditions related to the voucher and on Groupon.

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Question

Where do I find my Groupon voucher code?

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Go to your "My Groupons" page on Groupon (groupon.com/mygroupons), then proceed to "View Voucher." Look for your voucher, the check under the barcode for your voucher number.

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Question

How do I get my voucher from Groupon?

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This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Answer

You can obtain your voucher from Groupon by going to the "My Groupons" page on Groupon (groupon.com/mygroupons). Once there, click "View Voucher" and you’ll be able to find your voucher. You can see the voucher number under the barcode if you need to quote or use it, or you can print out the voucher.

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Question

Can you return a Groupon?

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This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

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Yes, you can return a Groupon but it must meet the conditions related to the type of Groupon voucher you have. For example, a Local Deals Groupon voucher must be returned within 3 days or purchase, while a Groupon Goods voucher must be returned within 30 days of purchase. However, returns can be difficult, so be ready for a convoluted process. The full details of the return dates and methods of return are explained in the steps above.

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Question

How do I get a refund for my Groupon voucher if the restaurant has closed permanently?

Community Answer

You need to contact Groupon customer support and have them help you with this issue.

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Question

I purchased a Groupon for the murder mystery dinner in Zionsville but deleted the info. I also have one I didn't use that expired. How do I get the information I need to make reservations?

Community Answer

Login to your Groupon account. Everything is in there. If a coupon expired, you still get credit for the actual amount you paid when you use it.

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Question

Can I cancel an order if the item hasn't been dispatched yet?

Community Answer

Yes. Just message Groupon so they can quickly know they do not have to send the order to you.

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Question

How do I return my Groupon order that l don't need?

Community Answer

You can check the voucher and see if you are able to return it, as not all orders can be returned. However if you contact Groupon support, they may be able to make an exception based on the specific circumstances.

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I ordered a non-refundable Groupon by mistake. Can I get a refund for it?

Community Answer

No, you cannot. That's what non-refundable means; it cannot be refunded for any reason.

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Question

How do I cancel a Groupon order I placed?

Community Answer

Click the "View Details" button next to the Groupon you want to return. (Remember, you can only return Groupons within the first three days of purchase, and they can't have been redeemed.) Then, click "Cancel Order."

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Can I get a refund for an expired Groupon?

Community Answer

No, you cannot.

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Question

What can I do if my 12 year old ordered a lot of Groupons and I need to return them?

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Use the above tips. They should help you.

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How do I return an expired Groupon?

Community Answer

You cannot do this. You must redeem it before it expires.

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