Download Article
What to do when someone steals your mail or package
Download Article
Stealing someone’s mail is a crime. Accordingly, you should report mail theft to the Postal Service if you think someone has stolen yours. Mail theft is often the first step toward becoming the victim of identity theft, so you should be particularly vigilant about safeguarding your mail.
How do you report mail theft?
- Describe the item you were expecting, how it was mailed, and how much it costs. Then, write down a description of who you think stole your mail.
- Call USPS at 1-800-275-8777 or send them a message on their website to report your theft complaint.
- Protect your mail from thieves by picking it up when it arrives and asking the postal service to hold your mail while you’re away.
Steps
-
Identify why you think your mail has been stolen. Perhaps you did not receive a package that you were expecting. Or a monthly bill did not arrive. You should write down why you think it was stolen.
- In particular, pay attention to patterns. Not getting a bill one month could simply be oversight. But two months in a row is a pattern.
- Always read your mail as well. You might get mail from businesses or credit card companies you don’t do business with. However, an identity thief could have opened an account in your name. If you automatically throw out mail unread, then you won’t catch this activity.
-
Describe the package you were expecting. If you were expecting to receive a package, then write down information about it. You will need this information when you report the theft to the Postal Service. The following is relevant information: [1] X Research source
- The type of mail, whether letter, large package, large envelope, etc.
- Whether the mail was sent First Class, Standard Mail, Priority Mail, Express, etc.
- Whether any special service was used, such as Signature Confirmation, Return Receipt Requested, C.O.D., etc.
- The dollar value of the item
- Your best guess as to when the item was mailed
- The address the item was mailed from and to
Advertisement -
Identify suspects. If you think you know who took your mail, then you should report this information. If you saw a stranger reaching into your mailbox or leaving with a package, then you should try to write down a comprehensive description of the thief as soon as possible. Try to note the following:
- height
- weight
- race
- gender
- hair color and eye color
- distinctive features, like a tattoo or odd way of walking
-
Keep detailed notes. You might have to talk to a postal inspector more than once and you want to make sure that the information you share is consistent. By keeping detailed notes, and storing them safely, you can be sure to have all of the information you need whenever you speak to an inspector.
Advertisement
-
Report to the Postal Service by phone. You can call the U.S. Postal Service at 1-800-275-8777. Be prepared with your notes so that you can provide the person with relevant information.
-
File a complaint with the Postal Service online. If you do not want to complain by phone and you have a tracking number, you can file a complaint online. Visit the Postal Service’s “Email Us” page at https://emailus.usps.com/s/ . To file a complaint for any other type of stolen mail, you must contact the U.S. Postal Service by phone.
-
Respond to follow-up questions. The Postal Service may contact you with questions. You should provide whatever additional information is requested as soon as possible.
-
Call the police. Mail theft is a felony which carries a sentence of up to five years in prison and fines of up to $250,000. [2] X Research source You should call the police and report it.
- If you know who is stealing your mail, or if you have a description of the suspect, then share that information with the police as well. They can investigate and, if warranted, make an arrest.
-
Take steps to protect your mail. Once the victim of mail theft, you probably want to assure that it doesn’t happen again. You can make your mail more secure by following these tips: [3] X Research source
- Always pick up your mail promptly.
- Notify the Postal Service of a change of address before you move.
- If you will be away on vacation, make sure to contact the Postal Service and have them hold your mail.
- Never send cash through the mail.
Advertisement
Expert Q&A
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
Advertisement
Video
Tips
- One way to protect your mail is to “go green.” Instead of receiving paper statements or correspondence, you can choose paperless billing. [4] X Research sourceThanks
Submit a Tip
All tip submissions are carefully reviewed before being published
Name
Please provide your name and last initial
Thanks for submitting a tip for review!
Advertisement
References
About This Article
Article Summary
X
If you see someone steal mail, call the police immediately and report it to your postal service. If you live in the U.S., you can reach the Postal Service by calling 1-800-275-8777. If you believe that your mail was stolen, write down information about it so you can file a report. Take note of what type of mail it was, how it was sent, the value of the item, your best guess as to when it was mailed, and the address it was mailed from and to. If you think you know who took it, write that down for your report. Then, either call the Postal Service or visit their website to file a complaint. If they have any follow-up questions, respond to them as quickly as possible. For tips about how to take steps to protect your mail from theft, read more from our Legal co-author!
Did this summary help you?
Thanks to all authors for creating a page that has been read 191,676 times.
Reader Success Stories
- "This article was straight and to the point as to how to file a claim."
Advertisement
"This article was straight and to the point as to how to file a claim."
"This gave clear information and easy to read steps to follow."
"This literally saved my life."
