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Understand Temu's Return Policy for packages
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Do you have items you want to refund at Temu? Since Temu sends you a shipping label, it's fairly easy to return items to Temu. You can get the process started on the app or website. Here's how to return Temu items online.
Quick Steps
- Log into your Temu account.
- Go to Your orders .
- Select Return/Refund .
- Select the item(s) you want to return.
- Select a reason and return method.
- Use Temu's shipping label to package and send your return.
Steps
Section 1 of 2:
Returning Items
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Open the Temu app. You can also use the Temu website . Make sure you're logged into your account. [1] X Research source
- If you don't have a Temu account yet, navigate to your Temu order email and click Save your Order to create one.
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Select Your orders . This is in the side menu.Advertisement
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Select Return/Refund . This will be below your order.
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Select the item(s) you want to return. There will be a checkmark next to the selection(s).
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Select a reason. You can choose an option such as: Some items don't fit , I don't want it anymore , Quality not as expected , or another reason.
- You may be asked to provide more information depending on your selection. Enter the information and select Next Step to continue.
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Select a return method. Return shipping is free on your first single return. If you're returning multiple items at once, return shipping is free for all orders purchased within 90 days.
- Pickup return may charge an additional fee.
- With some items, you may not be required to send back your return. In this case, select a refund method.
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Package your return. Temu will send you a return label. You just need to package your items in a box or shipping sleeve with the return label.
- Make sure to include the original barcode for each item you're returning.
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Send the return. You can use your nearest USPS/UPS location to drop off your package.
- Once the return passes quality inspection, the refund will be issued.
- Check your refund status on the Your orders page.
- If you need additional help, you can contact Temu .
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