How to Fix Roblox Error Code 277: Complete Troubleshooting Guide

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Learn how to fix this error, whether you're a player or developer
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Have you been getting the "Lost connection to the game server, please reconnect (Error Code: 277)" error in Roblox? Most of the time, this error happens because you've lost your internet connection. However, it could be due to Roblox server issues or a computer glitch—or it could even be a problem with the game itself. In this article, we'll go over how to fix this error for both players and Roblox game developers. Keep reading to learn more.

Reasons You're Getting Error Code 277 in Roblox

Error Code 277 means you've lost connection to the Roblox servers. First, make sure you have a stable internet connection. Then, check Roblox's server status. If neither of these is the issue, try restarting your computer or router, disabling your VPN, and deleting your Roblox logs.

Section 1 of 2:

For Players

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    The biggest reason you might get Error Code 277 is due to a bad internet connection. Make sure that you're still connected to the internet. If not, wait for the connection to return before trying to play again.
    • If you get this error often and you play on Wi-Fi, try connecting your computer to your modem or router with an ethernet cable . This will provide a more stable connection.
    • If you're getting this error on mobile, make sure you're in an area with good service, and connect to Wi-Fi if possible.
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    From time to time, Roblox may encounter issues with its servers, and these server issues can cause Error Code 277. To check Roblox's server status, go to their server status page . If the status page indicates there's a problem with Roblox's servers, you'll need to wait until Roblox resolves those issues before you can play again.
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    Sometimes, random glitches can cause your computer to not work properly, and this could affect your computer's ability to connect to the internet. Restarting your computer can clear out these glitches and help your computer run normally again, which can fix Error Code 277.
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    If you're still encountering issues with Error Code 277, try refreshing your router or modem. Make sure to get your parents permission first, or ask them for help.
    • To restart your router or modem , unplug it and let it sit for a few seconds before plugging it back in. The device will take a few moments to reconnect to the internet.
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    If you use a VPN, you may need to disable it if you're getting Error Code 277 in Roblox. How you do this varies based on your VPN, but most VPNs can be disabled by opening the VPN software and turning it off.
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    If you play on Windows or Mac, you can try deleting your Roblox logs to fix this error. This will not affect your Roblox app, and you won't lose anything in the game by doing this.
    • Windows: Open File Explorer and go to %LocalAppData%/Roblox . Delete the GlobalBasicSettings_13 and logs folders.
    • Mac: Open Finder. Press Cmd+Shift+G and paste ~/Library/Logs in the Go window. Delete the Roblox folder. Then, press Cmd+Shift+G and go to ~/Library/Roblox . Delete GlobalBasicSettings_13.xml in this folder as well.
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    If nothing else works, go to the Roblox support page and submit a ticket. For the "type of help category," select Technical Support in the first dropdown and Roblox Crashing in the second.
    • If you notice that a lot of players are disconnecting from a game to Error Code 277, report the crash to the game's developer, too. While less common, mass Error Code 277 crashes can be caused by a game using too much of the server's memory, which is something the developer must fix before the game is stable again.
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Section 2 of 2:

For Developers

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  1. Mass Error Code 277 crashes are usually caused by excessive memory usage. When your game exceeds the amount of memory allocated to the server, it causes everyone in the game to disconnect with Error Code 277. The exact fix for this will vary depending on your game and its code.
    • You can monitor how much memory your game is using by opening the F9 menu and navigating to Logs > Server > MemoryServer . Once your game starts using upwards of 3000MB of memory, you'll likely experience a server crash. [1]
      • If a particular script is using a lot of memory, it may be the culprit behind your crashes.
      • You may also need to trim down how many scripts you're using, and optimize the ones you end up keeping to fix the crashing. [2]
    • If you need help with your code or identifying why Error Code 277 is happening, post in the Roblox Devforum Help and Feedback forum.

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      References

      1. ↑ https://devforum.roblox.com/t/why-do-players-keep-encountering-error-277-on-my-game/2741116/6
      2. ↑ https://devforum.roblox.com/t/game-frequently-crashing-error-code-277/2289969/16

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