Skip to Content

Log in / Sign up

wikiHow is where trusted research and expert knowledge come together. Learn why people trust wikiHow

8 Easy Ways to Fix reCAPTCHA Not Working in All Browsers

Download Article

Quick ways to enable reCAPTCHA when it isn't working on your computer or mobile device

Co-authored by Stan Kats and Rain Kengly

Last Updated: April 7, 2024 Fact Checked

Download Article

Are you having trouble loading reCAPTCHA on your computer or mobile device? If you're getting blocked or failing the reCAPTCHA test, you may be running an outdated or unsupported browser. You could also be lacking a stable internet connection, but this is an easy fix. This wikiHow will show you how to troubleshoot reCAPTCHA verification when it's not working in any browser on your computer, iPhone, iPad, or Android device.

Things You Should Know

Check your Wi-Fi or cellular connection. Restart your device, and then try reCAPTCHA again.
Use an updated and supported browser, such as: Chrome, Firefox, Safari, or Chromium Edge.
Disable any VPNs or proxy services, as this can affect your connection.

1

Restart your device.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5e\/Fix-Recaptcha-Step-1.jpg\/v4-460px-Fix-Recaptcha-Step-1.jpg","bigUrl":"\/images\/thumb\/5\/5e\/Fix-Recaptcha-Step-1.jpg\/v4-728px-Fix-Recaptcha-Step-1.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}

In some cases, a quick restart can solve connection issues. Restart your computer , iPhone , or Android device . After restarting, try to load reCAPTCHA again.

Advertisement

2

Check your internet connection.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/ab\/Fix-Recaptcha-Step-2.jpg\/v4-460px-Fix-Recaptcha-Step-2.jpg","bigUrl":"\/images\/thumb\/a\/ab\/Fix-Recaptcha-Step-2.jpg\/v4-728px-Fix-Recaptcha-Step-2.jpg","smallWidth":460,"smallHeight":341,"bigWidth":728,"bigHeight":540,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}

Slow connections can cause reCAPTCHA to freeze or load improperly. If needed, you can speed up a slow connection by minimizing the amount of programs or apps running in the background of your device.

3

Use a supported browser.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4d\/Fix-Recaptcha-Step-3.jpg\/v4-460px-Fix-Recaptcha-Step-3.jpg","bigUrl":"\/images\/thumb\/4\/4d\/Fix-Recaptcha-Step-3.jpg\/v4-728px-Fix-Recaptcha-Step-3.jpg","smallWidth":460,"smallHeight":342,"bigWidth":728,"bigHeight":542,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
To use reCAPTCHA, you must use a supported browser. On desktop, you can use: Google Chrome , Mozilla Firefox , Safari, and Chromium Edge. On mobile, you can use: Google Chrome, Safari, and an Android native browser. ^{[1]
X
Research source}
- If you aren't using a listed browser, reopen the reCAPTCHA link in a supported browser.

Advertisement

4

Update your browser.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8b\/Fix-Recaptcha-Step-4.jpg\/v4-460px-Fix-Recaptcha-Step-4.jpg","bigUrl":"\/images\/thumb\/8\/8b\/Fix-Recaptcha-Step-4.jpg\/v4-728px-Fix-Recaptcha-Step-4.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":544,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
Keep your browser up-to-date to avoid bugs. Open your browser's settings and look for any possible updates. If you have updates available, install them.
- Restart your device after installing, and then try reCAPTCHA again.

5

Deactivate browser extensions.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c5\/Fix-Recaptcha-Step-5.jpg\/v4-460px-Fix-Recaptcha-Step-5.jpg","bigUrl":"\/images\/thumb\/c\/c5\/Fix-Recaptcha-Step-5.jpg\/v4-728px-Fix-Recaptcha-Step-5.jpg","smallWidth":460,"smallHeight":349,"bigWidth":728,"bigHeight":552,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
Turn off extensions and add-ons. If you have extensions running on your browser, be sure to disable them if reCAPTCHA isn't working. Some extensions can interfere with how the page functions. This will vary depending on your browser, but you'll most likely find the option in Tools .
- Restart your browser after deactivating extensions.

Advertisement

6

Change your IP address.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/31\/Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg\/v4-460px-Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg","bigUrl":"\/images\/thumb\/3\/31\/Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg\/v4-728px-Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}

In most cases, you can easily change your IP address by restarting your modem. Unplug your internet modem, wait a few minutes, and then plug it back in. Once you're back online, try reCAPTCHA again.

7

Create a new user profile.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6f\/Fix-Recaptcha-Step-7.jpg\/v4-460px-Fix-Recaptcha-Step-7.jpg","bigUrl":"\/images\/thumb\/6\/6f\/Fix-Recaptcha-Step-7.jpg\/v4-728px-Fix-Recaptcha-Step-7.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
Make a new user profile on your computer. For Windows, this can be done in Settings → Accounts → Family & other users → Add someone else to this PC . Fill in the required fields.
- For Mac, click the Apple menu → System Settings/Preferences → Users & Groups → Add Account . Select a user type, and then fill in the required fields.
- Sign into the new user account, and then load reCAPTCHA again.

Advertisement

8

Disable your VPN.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e6\/Fix-Recaptcha-Step-8.jpg\/v4-460px-Fix-Recaptcha-Step-8.jpg","bigUrl":"\/images\/thumb\/e\/e6\/Fix-Recaptcha-Step-8.jpg\/v4-728px-Fix-Recaptcha-Step-8.jpg","smallWidth":460,"smallHeight":341,"bigWidth":728,"bigHeight":540,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}

Virtual Private Networks can interfere with your Wi-Fi or Bluetooth connection. Temporarily disable your VPN, then try to load reCAPTCHA again.

Expert Q&A

Search

Add New Question

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Advertisement

Tips

Submit a Tip

All tip submissions are carefully reviewed before being published

Thanks for submitting a tip for review!

You Might Also Like

Advertisement

References

↑ https://support.google.com/recaptcha/?hl=en

About This Article

Co-authored by:

Professional Technologist

This article was co-authored by Stan Kats and by wikiHow staff writer, Rain Kengly . Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals. This article has been viewed 89,353 times.

How helpful is this?

Co-authors: 7

Updated: April 7, 2024

Views: 89,353

Categories: Internet Browsers

In other languages

Thanks to all authors for creating a page that has been read 89,353 times.

Is this article up to date?

Advertisement

wikiHow Tech Help Pro:

Level up your tech skills and stay ahead of the curve

X

-

-

427

.mwimg a.image{display:none}#header_logo{display:none}#cse-search-box{display:none}#cse-search-box-noscript{display:block !important}#cse-search-box-noscript .cse_q{color:#FFF;background-color:#B3CE9C}.wh_search .cse_q{width:88%}#mw-mf-main-menu-button{display:none;visibility:hidden}.header .search{display:none}#search_footer .cse_sa{background-image:url(/extensions/wikihow/mobile/images/white_mag.png);background-size:22px}.related_box{display:block;background:#EEE;border:5px solid #FFF;vertical-align:bottom;width:127px;background-size:180px;float:left;height:120px;position:relative}.related_box p{line-height:15px !important;font-size:13px;background-color:rgba(67,95,44,.4);color:#FFF;font-weight:bold;padding:8px;margin:0 !important;position:absolute;bottom:0}#noscript_header_logo{display:table-cell;vertical-align:middle;background-position:50% 77%;background-repeat:no-repeat;background-image:url(/extensions/wikihow/mobile/images/wikihow_logo_230.png);background-size:105px;width:auto;height:51px;padding:0 14px}.articleinfo{display:none}#iorg_free_data{z-index:50;width:100%;position:fixed}#ara_recommendations{display:none}

Design a Mobile Website

View Site in Mobile | Classic

Share by: