Download Article
Understand Roblox's refund and cancelation policy on Avatar Shop items
Download Article
Robux can be traded for in-game items in Roblox. To help unwanted charges, Roblox has a "Try On" feature that allows you to view accessories on your avatar before committing to the purchase. Because of this, Roblox cannot give refunds on deleted or unwanted items, but you can still contact support for refunds or help with defective items. This wikiHow will explain Roblox's refund policy on items and accessories, and how to contact Roblox support for unauthorized charges.
Things You Should Know
- In most cases, you can't refund items on Roblox. If your item is defective, you can contact Roblox support for help or a new item.
- Use the "Try On" feature to view the accessory on your avatar before finalizing the purchase.
- To dispute unauthorized charges, contact Roblox support with the charges, your username, and any attachments.
Steps
Section 2 of 3:
Using the Try On Feature
Download Article
-
Open the Avatar Shop. This is where you can purchase items and accessories for your Roblox character. -
Select the item you want to try on. On a computer, click the item.- On mobile, tap the item.
- On Xbox, press A .
-
Click Try On . This will let you view the item on your avatar in 2D or 3D.- Skip this step on mobile and Xbox.
-
Remove the item. On a computer, click Take Off .- On mobile, tap the item again.
- On Xbox, press A again.
Advertisement
Section 3 of 3:
Download Article
-
Contact Roblox's customer support. If you see any unauthorized charges on your credit/debit card, Google Play account, or PayPal account , you'll need to contact customer support before disputing any charges. If you don't, you won't be able to receive a refund. Check your statement before proceeding.- If the charge says Xsolla*Roblox , you must contact Xsolla's Customer Support team at https://help.xsolla.com/ .
- If the charge says Roblox only, you must contact Roblox's Customer Support at https://www.roblox.com/support .
-
Provide all required information. When disputing an unauthorized charge, you will need to include the following information, if available [1] X Research source :- List of the charges by date and amount
- Billing Name
- Last four digits of the Credit/Debit Card used, PayPal account email address, or Google Play purchase numbers (GPA.###)
- Roblox username (if known)
- Any attachments must be in .jpg or .png format to be viewed
-
Report unauthorized purchases on other platforms (optional). If you were charged through iTunes, Xbox, Microsoft (Windows App or Xbox), or Amazon, you must dispute this charge through the respective services as Roblox cannot refund payments made on these platforms.- To dispute Apple/iTunes charges, you'll need to contact Apple .
- For Microsoft, you'll need to contact Microsoft Store Support .
- For Amazon, you'll need to file a claim within your Amazon account.
Advertisement
Expert Q&A
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
Advertisement
Video
Tips
Submit a Tip
All tip submissions are carefully reviewed before being published
Name
Please provide your name and last initial
Thanks for submitting a tip for review!
References
About This Article
Thanks to all authors for creating a page that has been read 88,361 times.
Advertisement
