How to Cancel Any Sky Service

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Learn how to cancel any type of Sky service with this easy guide
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Do you want to cancel your Sky TV, Broadband, Mobile, or Talk service and don't know where to start? Canceling your Sky subscription can seem a little complicated, but in this article, we’ll talk you through the easiest ways to do it. For most services, you’ll need to give notice 14 to 31 days in advance of when you want to cancel. This wikiHow article will show you how to cancel Sky TV, Broadband, Fibre, and other services by phone, email, and live chat, and arm you with all the information you'll need about contracts and early termination fees.

Cancelling Sky Broadband

  1. Contact Sky customer service at 03337592503.
  2. Email customer service at mysky@sky.uk.
  3. Contact Sky 31 days in advance to cancel Sky TV, Sky Talk, or Sky Mobile. For Sky Broadband, you'll only need 14 days of advanced notice.
Method 1
Method 1 of 3:

Cancel Sky TV

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  1. Most Sky TV contracts, including Sky+ and Sky Q, last 12 to 18 months. While you can cancel before the end date of your contract, you may have to pay an early termination fee. To check the end date on your contract, go to https://www.sky.com/hub/tv and log in to view your account details. To cancel any Sky service, you can contact Sky customer service at 03337592503 or email mysky@sky.uk.
    • You can view all of Sky's early termination fees at https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early . Just click Early Termination Charges table at the top-right corner of the page.
    • If you’ve only recently set up your Sky TV service, you may still be within your “cooling off” period, which means you can cancel without penalty at any time. The cooling off period is 31 days from the time you signed up for the service or received your equipment in the UK, and 14 days in the ROI.
    • Some Sky TV services, including Sky Glass and Sky Stream, also have 31-day rolling contract options. If you have this type of contract and want to cancel it, you won't have to pay an early termination charge.
  2. You will need to make sure you're contacting Sky at least 31 days before your desired cancellation date. [1] There are a few different ways to contact Sky:
    • Call Sky at 03337592503 . This number is free to call for Sky Mobile and Sky Talk customers.
    • Use Sky’s messaging service or their online contact form. Go to https://www.sky.com/help/articles/cancel-sky-tv and click Yes, I still need help at the bottom of the page, then click the button under "Message Us."
    • Email customer support at mysky@sky.uk. In the email, include your name, address, postal code, and telephone number. Expect to receive a reply within about 5 days.
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  3. For some Sky TV services, such as Sky Q, you'll need to return equipment that was loaned to you as part of the service after cancelling your service. Contact Sky to request a pre-paid return label.
    • If you use Sky Glass or Sky Stream, you don't have to return your pucks, but they’ll stop working when the service ends.
    • Sky TV services are billed 1 month in advance, so you may be billed for the month after your service ends. However, if this happens, you should get a refund in your bank account within 45 days. [2]
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Method 2
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Cancel Sky Broadband, Fibre, & Sky Talk

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  1. Like other Sky products, Sky's Broadband, Fibre, and Talk contracts range from 12 to 18 months. While you can cancel before the term ends, you may have to pay an early termination fee. To check the end date on your contract, sign in to your account at https://www.sky.com/hub/tv . To cancel any Sky service, you can contact Sky customer service at 03337592503 or email mysky@sky.uk.
    • You can view a breakdown of all of Sky's early termination fees at https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early . Just click Early Termination Charges table at the top-right.
    • If you just signed up for Sky Broadband or any of Sky's Fibre internet services within the last few weeks, you may still be in your cooling off period, which is 31 days in the UK, and 14 days in ROI. During this time, you can cancel Sky without having to pay fees or schedule your cancelation in advance. [3]
  2. If you’re switching to a new internet provider, you won’t need to contact Sky to cancel. Just let your new service provider know that you're switching over from Sky and they'll take care of the cancellation for you.
    • There are some situations in which you still must contact Sky to cancel, even if you're switching providers:
      • If you are switching to a Virgin Media , BT Ultrafast Fibre, or Fibre to the Premises.
      • If you’re exercising a right to leave granted by Sky. For instance, if Sky failed to provide the service you signed up for, you can cancel at any time, but you must contact them.
  3. Unless you’re in the cooling off period, you'll have to contact Sky 14 days ahead of your desired cancelation date to cancel your Sky internet service. You can contact Sky a few different ways:
    • Call Sky at 03337592503 . This call is free for Sky Mobile and Sky Talk customers.
    • Use Sky’s messaging service or their online contact form at https://www.sky.com/help/articles/cancel-sky-broadband (for internet) or https://www.sky.com/help/articles/cancel-sky-talk (for Sky Talk). Just click Yes, I still need help at the bottom of the page to chat with an agent or send a message.
    • Email customer support at mysky@sky.uk. Send a message with your name, address, postal code, and telephone number. You should get a reply in about 5 days.
  4. You’re responsible for returning any modems, routers, and other devices loaned to you when you signed up for Sky Broadband. You can contact Sky for a pre-paid shipping label to make returns a breeze.
    • Since Sky Broadband, Fibre, and Talk services are billed 1 month in advance, you may be billed for the month after your service ends. You should get a refund in your bank account within 45 days.
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Method 3
Method 3 of 3:

Cancel Sky Mobile

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  1. If you need to cancel Sky Mobile before your contract ends, you will have to pay a cancellation fee. To cancel any Sky service, you can contact Sky customer service at 03337592503 or email mysky@sky.uk. But before you cancel, there are a few easy ways to find out how much you'll owe if you cancel early:
    • Text INFO and your date of birth in the format DDMMYYYY to 85075 . For example, if your birthdate is Oct. 17, 1975, your text to 85075 should read INFO 17101975 .
    • If you have more than one SIM, you’ll need to go to https://sky.com/leavesky and select My Account , Mobile , then My Number . Once you log in with your Primary Sky ID, you'll see any early termination fees.
    • You can also dial 03300 412 524 on your Sky Mobile phone.
  2. If you cancel Sky Mobile outside of your cooling off period, you’ll need to give Sky 31 days’ notice. Try to time your cancelation as close to the end of your contract as possible so you don’t have to pay early termination fees. [4]
    • If you’re still within the period of 31 days from when your Sky Mobile order was delivered, you can cancel any time without giving a reason or advanced notice. The cooling off period for Sky Mobile is 31 days from delivery in all regions.
  3. Whether you’re switching to a new provider or changing back to your old one, you’ll need a PAC (Porting Authorization Code) if you want to keep the same phone number . To request a PAC from Sky:
    • Text PAC and your date of birth in the format DDMMYYYY to 65075 . For instance, if your birthdate is Oct. 17, 1975, your text should read PAC 17101975 .
    • Once you send the text, you’ll get a reply containing your PAC, the end date for your contract, and any fees you may owe if you’re canceling your account early.
    • If you have multiple SIM cards, visit https://www.sky.com/myaccount/mobile/sim/x/my-number/leave and log in, then click My Account , Mobile , and then My Number . From there, you can request your PAC online. Alternatively, call Sky at 03300412524 .
  4. If you don’t want to keep your old number, you’ll need a STAC (Service Termination Authorisation Code) instead of a PAC. To get one, text STAC and your date of birth in the format DDMMYYYY to 75075 .
    • For instance, if your birth date is April 20, 1982, text STAC 20041982 to the number 75075 .
    • You’ll get a text back with your STAC, your contract end date, and information about any early termination fees you may owe.
    • If you have more than one SIM, call Sky at 03300412524 instead of texting. You can also request your STAC by going to https://www.sky.com/leavesky , selecting My Account , then Mobile , then My Number , and then signing in.
  5. When you set up your account with your new mobile provider, provide the PAC or STAC you got from Sky. Your new provider will use that information to activate your new phone line and cancel your account with Sky Mobile. [5]
    • The PAC or STAC is good for 30 days, so you'll want to act quickly.
    • Expect your Sky Mobile service to be canceled within about 1 business day after you give your PAC or STAC to your new provider.
  6. You can also cancel by contacting Sky directly. To do so: visit https://www.sky.com/help/articles/cancelling-sky-mobile and click Yes, I still need help under the Still need a hand? header. From there, choose your preferred method of contact:
  7. If you’re making monthly payments on any devices or accessories, you’ll need to pay off the balance or continue making monthly payments until it is paid off. You also have the option of returning a device to get credit toward paying it off. [6]
    • To find out how much you still owe on your devices or accessories, visit https://www.sky.com/hub/mobile/device/x/payments and log in.
    • If you signed up for Sky Mobile Protect insurance, call the Sky Protect team at 08004970660 to cancel it. [7]
    • You’ll also need to return any equipment in its original condition. However, you can keep your SIM card . Sky will send you pre-paid packaging to make the return process easier.
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  • Question
    Why not just cancel my direct debit, then let them chase me?
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    You still have to pay the charges, so this would not be wise.
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      Tips

      • No matter which Sky service you want to cancel, you can request that Sky cancel your account as close to the end date of your contract as possible. This can help you avoid having to pay any extra fees. [8]
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      • If you need to cancel a Sky service for an account owner who has passed away, the quickest way to do so is to give Sky a call at 0333 2020 912 . [9]
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      • If you haven’t used your service yet and you’re still in your cooling off period, you’ll get a refund for your activation and setup fees.
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      • They will try to wear you down with sales talk and special offers. Just say, "Stop and listen, I want to cancel so please put your script down and let me cancel." They will of course start again with the script, so just keep repeating your own script, and eventually they get the message.
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      References

      1. ↑ https://www.sky.com/help/articles/cancel-sky-tv
      2. ↑ https://www.sky.com/help/articles/cancel-sky-tv
      3. ↑ https://www.sky.com/help/articles/cancel-sky-broadband
      4. ↑ https://www.sky.com/help/articles/cancelling-sky-mobile
      5. ↑ https://www.sky.com/help/articles/cancelling-sky-mobile
      6. ↑ https://www.sky.com/help/articles/cancelling-sky-mobile
      7. ↑ https://www.sky.com/help/articles/cancelling-sky-mobile
      8. ↑ https://www.sky.com/help/articles/changing-start-and-end-dates
      9. ↑ https://www.sky.com/help/articles/deceased-sky-account-holder

      About This Article

      Article Summary X

      1. Go to https://www.sky.com/help/articles/contacting-sky .
      2. Click Click here under the Chat option.
      3. Enter your user info.
      4. Tell the agent you want to cancel.

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