What Does “Package Being Processed at Carrier Facility” Mean?

PDF download Download Article
What to do if your package was rerouted to a carrier facility
PDF download Download Article

Nowadays, when you order goods online, you hope for a smooth and seamless delivery experience. While thousands of packages are scanned, processed, sorted, and delivered each day successfully, now and then, a new status update can catch you by surprise. Fortunately, a "package being processed at a carrier facility" update isn't bad news. It just means it's being prepared before transit! Refer to this guide to learn how the biggest four carrier facilities handle your packages.

“Package at Carrier Facility” Tracking Status Explained

The “package being processed at carrier facility" tracking status update means your Amazon, USPS, UPS, or FedEx package was scanned and processed at a local distribution hub or center. It will be transferred to another carrier or delivery truck before making it to your doorstep.

Section 1 of 8:

Meaning of “Package Being Processed at Carrier Facility”

PDF download Download Article
  1. When a merchant first ships a package, the unique tracking code is scanned into the shipping company's system. This code lets customers get the latest updates on items as they move through the company's network before landing at your doorstep. However, packages are sometimes transferred to smaller carrier facilities closer to your home, where they get scanned before being moved to a delivery truck or another facility. [1]
    • This status is a normal part of shipping, so don't fret! Your package is still on its way to you.
    2. Advertisement
Section 2 of 8:

What is a carrier facility?

PDF download Download Article
  1. Carrier facilities come in all shapes and sizes. Consider an Amazon fulfillment center—one massive hub transfers your package to a smaller, closer carrier facility before it makes it onto a local delivery truck to your house. Many moving parts are taking place in these hubs to ensure your goods are delivered on time and with care.
    • Carrier facilities handle package intake, sorting and scanning, inspection and documentation, transportation, dispatch and delivery, returns, and customer support. [2]
Section 3 of 8:

Amazon Carrier Facility

PDF download Download Article
  1. One of the biggest selling points for Amazon orders is the company's speedy delivery. Generally, packages are processed within a few hours. However, it can take up to 2 days, so if you're still staring at a processing status update, don't worry. Your package is still waiting to be processed. [3]
    • Processing timeframe: 1-2 days.
    • Pickup option: No pickup options available.
    • Contact information: Visit amazon.com or call 1-888-280-4331 24/7. [4]
    2. Advertisement
Section 4 of 8:

United States Postal Service Carrier Facility

PDF download Download Article
  1. USPS mail classes refer to the shipping services they provide. For example, First-Class Mail is processed and delivered between 1 to 5 days, while Marketing Mail can take 2 to 10 days. However, you should wait an additional three business days for an update before contacting USPS. [5]
    • Processing timeframe: 1-10 business days depending on mail class.
      • Priority Mail Express: Next-Day to 2-Day guarantee by 6 pm.
      • Priority Mail: 1 to 3 business days.
      • USPS Ground Advantage: 2 to 5 business days.
      • First-Class Mail: 1 to 5 business days.
      • Media Mail: 2 to 8 business days.
    • Pickup option: Pay a $17.50 fee to intercept your package and pick it up at another USPS location. [6]
    • Contact information: Visit usps.com or call 1-800-275-8777 on weekdays between 8 am to 8:30 pm or Saturdays between 8 am to 6 pm ET. [7]
Section 5 of 8:

UPS Carrier Facility

PDF download Download Article
  1. UPS prides itself on delivering 90% of its Ground packages within 3 days or less. However, it can take up to 5 days. They also offer two-, three-, and next-day delivery options for an additional cost. If your package still says "processing," it's still being prepared for the next leg of its journey. So, give it some time! It's on its way. [8]
    • Processing timeframe: 1-3 days.
    • Pickup option: Use UPS Delivery intercept to update or redirect the package to a preferred UPS Access Point or UPS retail location. [9]
    • Contact information: Visit UPS.com or call 1-800-742-5877 7 days a week between 6 am and 1 am EST. [10]
    2. Advertisement
Section 6 of 8:

FedEx Carrier Facility

PDF download Download Article
  1. FedEx packages are processed quickly. However, it's common for a shipment to go more than 24 hours without a tracking update. This can be due to a lack of scanners along the route—especially if a package has a long journey. But rest assured; your package is still coming. [11]
    • If you see "We have your package," the shipment has been dropped off at a FedEx office location and processed. [12]
    • Processing timeframe: 1-5 days.
    • Pickup option: Use FedEx Hold for Pickup to retrieve a package at a FedEx retail location. [13]
    • Contact information: Visit FedEx.com or call 1-800-463-3339 on weekdays between 7 am and 9 pm or Saturdays between 7 am and 3 pm CT. [14]
Section 7 of 8:

Why do packages sit in carrier facilities?

PDF download Download Article
  1. Unfortunately, high-volume orders, lack of staffing, severe weather conditions, and other unforeseen circumstances can cause a package to sit in the farrier facility longer than normal. Each package should be accounted for to make it onto the correct truck. [15]
    • International packages can sit longer while undergoing custom clearance and documentation. In these scenarios, customs may contact you for any issues or fees related to your package.
    2. Advertisement
Section 8 of 8:

Will your package be delayed?

PDF download Download Article
  1. For many online shoppers, packages are processed and shipped within a few hours or up to 2 days. So, it's not likely you'll end up with this vague status update. But it's not impossible. Give your package at least a week for it to arrive before contacting your carrier's customer service team for further assistance.
    • Additionally, refer to your item's tracking number for its last known location and look up the area's latest news. Severe weather conditions may cause delays.

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Track a Package Without a Tracking Number
      What to Do When Your UPS Package Is Missing (But Says Delivered)
      How to
      Contact FedEx
      What Does “In Transit” Mean & How Long Will It Take to Get Your Package?
      How to
      Measure a Box for Shipping
      How to
      Find a USPS Tracking Number
      What Does "Out for Delivery" Mean?
      How to
      Ship a Package with UPS
      How to
      Use a Uline Strapping Tool
      What is UPS Mail Innovations Expedited Shipping & How Does it Work?
      ​​Tipping Furniture Delivery Workers: Is It the Norm?
      How to
      Pack Picture Frames for Shipping
      How to
      Ship a Cake
      How to
      Become an Authorized Shipping Outlet for UPS
      Advertisement

      References

      1. ↑ https://izood.net/business/ecommerce/package-being-processed-at-carrier-facility/
      2. ↑ https://izood.net/business/ecommerce/package-being-processed-at-carrier-facility/
      3. ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GL669SSDXFCJ2ZA6
      4. ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=508510
      5. ↑ https://www.usps.com/ship/mail-shipping-services.htm
      6. ↑ https://www.usps.com/manage/package-intercept.htm
      7. ↑ https://www.usps.com/help/contact-us.htm
      8. ↑ https://www.ups.com/us/en/support/shipping-support/shipping-services/domestic.page
      9. ↑ https://www.ups.com/us/en/support/tracking-support/change-delivery-options/delivery-intercept.page
      1. ↑ https://www.ups.com/us/en/support/contact-us.page
      2. ↑ https://www.fedex.com/en-us/customer-support/faqs/receiving/tracking-questions/package-not-moving.html
      3. ↑ https://www.fedex.com/en-us/tracking/guide-for-tracking-managing-deliveries.html
      4. ↑ https://www.fedex.com/en-us/faq/delivery-manager.html
      5. ↑ https://www.fedex.com/en-us/customer-support/call-us.html
      6. ↑ https://izood.net/business/ecommerce/package-being-processed-at-carrier-facility/

      About This Article

      Thanks to all authors for creating a page that has been read 7,545 times.
      If you buy through links on our site, we may earn a commission .

      Did this article help you?

      Advertisement