Q&A for How to Get Rid of Trojan Horses

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What happens if I call the number?

Community Answer

You get scammed into buying a $299 protection plan, and it's not Microsoft! We found out the hard way!

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Can they find where I can live?

Community Answer

Yes. They also can steal credit card info, control your computer/laptop, keystroke log, and be able to turn on your computer/laptop camera and see you. Be careful.

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I have Windows 10 and repeatedly pressing F8 for Safe Mode didn't work. Is there another way to get to Safe Mode?

Community Answer

Yes, when you are logged in normally, press Ctrl + X, click Run and type "msconfig" (without quotation marks). Then, click the "Boot" tab and select your Safe Mode preferences. After selecting your options, a pop up will explain that you need to restart your computer. Restart your computer and it should automatically boot into Safe Mode. To get out of Safe Mode, follow the same instructions but uncheck the "Safe Mode" box and click "Apply."

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How can I tell how many viruses are on my Mac computer?

Community Answer

Look up how to view all the processes running on your computer for your OS. On Mac, it's the Activity Monitor in Applications/Utilities. Then look through it and look for any suspicious names. Look up the name to see what it is. It may take a while but it is a sure-fire way.

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On my 5th generation Kindle, it says I have a Trojan threat and I can't get past the page. It says I need to call a number. What can I do to deal with the threat?

Community Answer

Whatever you do, do NOT call the number. Just do a factory reset, and remember to create a new account when you re-register because if you register with the one you did when you had a virus, it will not solve the problem.

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I have YAE spyware but it slows down my computer. Your suggestions don't work for me, do you have any others?

Community Answer

Try Malwarebytes. It's free, and does a fair job of eliminating spyware. Also, try running it in 'safe mode' (hold down F8 while your Windows computer is booting, then select "boot in safe mode").

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Trojan viruses affected my whole PC. What can I do?

Community Answer

If running a PC anti-virus program (such as McAfee or Norton) hasn't helped, you will probably need to reset your computer. This will wipe out all programs and files you have installed on your computer, so this should only be done as a last resort.

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Question

Is the process hard?

Community Answer

No, not if you know your way around the console. Some suggest not using automated removers, however. They are sometimes malicious themselves. Even though they may work, they may also secretly track you.

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Question

How do I remove it from my iPhone?

Community Answer

Go under Settings/Safari and hit Clear All Browsing Data. Then reboot and uninstall any non-app store apps.

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Can they steal money from a credit card?

Community Answer

Yes. If you've logged on to the computer with the virus, chances are they've already found your bank details and passwords.

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Question

I'm using 360 security and it found a Trojan virus and automatically removed it. Am I safe?

Community Answer

If the Trojan has been removed, then yes, you should be safe from it.

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Question

How do I delete restore points from a computer?

Community Answer

To do so, open Control Panel > System and Security > System and click on System protection. Next, under Protection Settings, click to select the System Disk and then click Configure. Here, click on 'Delete all restore points' (this includes system settings and previous versions of files).

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Question

McAfee detected a Trojan called J.S/Re-director.db in App-Data/Temp and quarantined it. I immediately ran C-Cleaner to delete the whole folder, ran McAfee, Malwarebytes and Windows Safety Scan, and nothing was found. Am I safe to know I'm not infected anymore and that it hasn't spread any further?

Community Answer

Once a file is quarantined, it can no longer spread. As long as you deleted all infected files, you are safe.

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Question

Can the trojan virus read my messages?

Julian2000nl

Community Answer

"Trojan horse" is just the description of how the malware got into your computer. A Trojan Horse might be able to read your messages based on it's programmed payload.

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Question

What should I do if my antivirus hasn't found any trojan?

Community Answer

Then maybe there just isn't any trojan. If you're sure there is, you can try a more advanced/full scan if your antivirus has such an option, and if that doesn't work, you may need a better antivirus.

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Question

Trojan affected my Windows 10 and there are continuous ads or pop ups. What should I do?

Community Answer

You need to download an antivirus app and scan your computer to remove the trojan virus.

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Question

How do I stop a virus from opening tabs in Internet Explorer?

Community Answer

You need to boot up your computer in safe mode. This will stop the virus from running, then you can uninstall the program in safe mode.

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