How to Unlock an iPhone, iPad, or iPod Touch

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This wikiHow teaches you how to unlock an iOS device (e.g., iPhone, iPad, or iPod Touch) in a variety of different situations. These situations include resetting a password-protected device to which you don't have access as well as unlocking a device to which you know the password.

Method 1
Method 1 of 4:

Resetting a Password-Protected iOS Device with iTunes

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  1. The USB end of the cable (the larger end) goes in one of the rectangular ports on the side of your computer, and the small end fits into the charging port on your device.
    • If you've forgotten your device's passcode, restoring it from a backup will reset the passcode.
    • USB ports have a three-pronged icon next to them.
    • If your computer doesn't have USB ports, proceed to the "iCloud" method.
  2. Depending on your model of computer, you may have to confirm that you want to open iTunes automatically after attaching your phone.
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  3. The bar at the top of your iTunes window should say "Syncing [Your Name]'s iPhone (Step [X] of [Y])" or something similar. After your device finishes connecting, you can begin the reset process.
  4. It resembles an iPhone and is located beneath the "Account" tab. [1]
  5. This is under the "Backups" section. While optional, doing this will ensure that your data is as up to date as possible when you restore from a backup point.
    • If you have automatic backups enabled, you don't need to back up again. To be safe, check the date of the latest backup under the "Backups" section.
    • When backing up your phone, you have two location options: "iCloud", which backs up your phone to your iCloud account, or "This computer", which saves your phone's data on your current computer.
  6. This is toward the top of the iTunes page. The word "Device" will be replaced by your device's designation (e.g., iPhone, iPad, or iPod).
    • If you have "Find My iPhone" enabled, iTunes will prompt you to disable it before restoring. Do this by opening your iOS device's Settings, scrolling down and tapping iCloud , scrolling down and selecting Find My iPhone , and sliding the switch next to "Find My iPhone" to the left.
  7. This will confirm your decision.
    • Read the information on the pop-up before continuing so you know what to expect when you restore your device.
  9. This will initiate the restore process. Clicking "Agree" means that you agree not to hold Apple responsible for any loss of data in the event of a system error.
  11. You'll find this option in the "Restore from this backup" section by clicking the bar with your iOS device's name in it.
    • The date and location of your selected backup will display below the bar. Pick the most recent one for best results.
    • You'll need to click the circle next to "Restore from this backup" to enable it if it isn't your default option.
  12. Your iTunes will begin restoring your device. This step will probably take around 15 to 30 minutes depending on how much data is on your iOS device.
    • You should see a "Time remaining" value on the bottom of the restoration pop-up window.
  13. When your restore process is complete, you'll see "Hello" text gliding across the screen.
  14. Due to the backup, the passcode should have been removed. Pressing the Home button will unlock your phone. [2]
    • You can add a new password to your phone from the "Touch ID & Passcode" section of your iPhone's Settings.
  15. Type in your Apple ID password. This will restore your phone and its data.
    • You'll need to wait an additional amount of time to let your phone's apps update and resume their pre-erase status.
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Method 2
Method 2 of 4:

Resetting a Password-Protected iOS Device with iCloud

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  1. Consider backing up your device to iCloud before continuing. The process entailed here includes remotely erasing your device's contents, so having a recent backup will ensure that you don't lose any data while restoring your phone.
    • If you don't have enough available space for an iCloud backup, you'll need to backup your iOS device to iTunes.
    • You only get 5 gigabytes of free iCloud storage, so you'll likely need to buy more in order to backup to iCloud.
    • You can purchase 50 gigabytes of storage for $0.99 per month.
  2. Open the Find My iPhone webpage . Find My iPhone allows you to erase your iPhone, iPad, or iPod without having access to the device itself.
  3. You'll do this in the fields provided here.
    • These are the credentials you use when purchasing apps from the app store.
  4. If your credentials match each other, this will log you into your Apple ID account.
  5. This option is at the top of the webpage.
  6. It should say "[Your Name]'s [Device]" in the drop-down menu.
    • For example, this option might say "Jane Doe's iPad" for an iPad.
  7. This is in the right corner of the window in the top right side of your webpage.
  8. Doing so will confirm your choice and take you to the password entry menu.
  10. This will take you to the "Find My iPhone" preferences.
    • You'll also need to click "Next" on the phone number entry menu.
  11. iCloud will begin erasing your device from this point.
  12. Once it finishes, you should see "Hello" text gliding across the screen. This is your cue to pick up your iPhone, iPad, or iPod Touch and set it back up.
  13. Since you reset your device, you shouldn't have to enter a password here.
  14. These include the following Settings:
    • Preferred language
    • Preferred region
    • Preferred Wi-Fi network
  15. These credentials must be the same ones you used to erase your device.
  17. If you aren't sure of which one to choose, tap "Disable location services" at the bottom of your screen--you can always change this setting later. [3]
    • Location services help apps improve their helpfulness by using your iOS device's regional location to personalize your experience.
  18. You can also tap Skip to do this later.
  19. You'll find this option on the "Apps and Data" screen. Tapping it will begin the restoration process.
  20. This is to check for iCloud backup files.
  21. It's in the lower right corner of your screen. Tapping "Agree" will prompt you to select an iCloud backup date.
  22. Please note that a restoration from iCloud will take several minutes.
  23. You may need to enter your Apple ID password one more time during this process.
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Method 3
Method 3 of 4:

Unlocking an iOS Device with a Known Passcode

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  1. An iPhone's Lock button is usually on the right side of the casing, while iPads and iPod Touches have their Lock buttons on the top of their casings.
    • If you're using an iPhone 5 (or older model), the "Lock" button will be on the top of your phone's case.
    • On iPhone 6S phones (and any subsequent models) with "Raise to Wake" enabled, you can simply pick up your phone to turn on the screen.
  2. This will take you to the passcode entry field.
  3. If you enter the code correctly, your device should unlock automatically.
    • Passcodes come in three different configurations: 4-digit, 6-digit, and alphanumeric (numbers, letters, and symbols).
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Method 4
Method 4 of 4:

Unlocking an iPhone or iPad with Touch ID

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  1. Note that the iPod Touch does not support Touch ID. Devices that do support Touch ID include the following:
    • iPhone 5S, SE, 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus.
    • iPad Air 2, Mini 3, Mini 4, and Pro (both the 9.7- and 12.9-inch screen varieties).
  2. For an iPhone, the Lock button will likely be on the right side of the casing. iPads have their Lock buttons on the top of their casings.
    • The iPhone 5S and the iPhone SE are the two exceptions to this rule, wherein the Lock button is on the top of the phone's casing.
  3. You'll need to do this with a finger you've previously registered with your iPhone or iPad.
    • Make sure you're resting your finger directly on the Home button.
    • If you have the "Rest Finger to Open" accessibility feature enabled, doing this should unlock your phone automatically.
  4. If your fingerprint successfully scans, you'll see "Press home to unlock" text at the bottom of the screen. Doing so will unlock your phone.
    • If your fingerprint doesn't adequately scan, your iOS device will transfer you to the passcode entry screen and prompt you to "Try Again."
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Community Q&A

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  • Question
    How do I unlock my iPod if I forgot my pass code?
    Community Answer
    Connect it up to your Mac book and wipe the whole thing. You could lose all the songs on your Ipod so be careful.
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    Not Helpful 5 Helpful 11
  • Question
    How do I unlock an iPad when I put in the password and I do know the right one?
    Community Answer
    Go to the Apple store for help.
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  • Question
    What can I do if l don't remember my lD and my password for my iPad?
    Community Answer
    Contact an Apple store in your area for help recovering your information.
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      Tips

      • Some iOS devices will erase all on-device data after 10 failed passcode attempts.
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      • If you can't get your fingerprint to scan, try wiping your hands on a dry towel/rag and trying again.
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      Warnings

      • Gaining forced entry to a device that isn't yours is illegal. Do not use the information listed here to remove the password from an unowned device.
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      References

      1. ↑ https://support.apple.com/en-us/ht204306
      2. ↑ https://support.apple.com/en-us/HT204184
      3. ↑ https://support.apple.com/en-us/HT202033

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