How to Withdraw from eWallet

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An easy-to-follow guide on withdrawing from eWallet
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South Africa's eWallet is a service offered by First National Bank (FNB) that allows bank members to send money to individuals who have an active South African mobile phone number. You can withdraw your funds directly from FNB ATMs, or you can withdraw from select retail stores. Please note that FNB's eWallet service will only work on mobile phones with current airtime; similarly, withdrawing from eWallet can only occur in South Africa.

Ways to Withdraw Money from eWallet

To withdraw from an FNB ATM, dial *120*277#, then press 1 to get a PIN. On the ATM, select “eWallet” services and enter your phone number and PIN, then a withdrawal amount. At a retail store, dial *120*277*4#, then hit 1 twice to get a PIN. Make a purchase at the store, then select “Withdraw cash” at checkout.

Method 1
Method 1 of 2:

Withdrawing from FNB ATMs

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  1. Withdrawing from an FNB ATM requires you to use your mobile phone to request a withdrawal and an accompanying PIN; you will then have to travel to the closest ATM to withdraw your money.
    • Since the PIN expires within a few hours of you receiving it, consider going through the mobile phone part of the process while at the ATM.
  2. Exclude the quotation marks.
    • If you don't have airtime, you can dial "*130*277#" without the quotation marks to buy airtime. Follow the directions on your screen to do so.
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  3. [1]
  4. Your eWallet will send you a text message that contains a unique four-digit PIN. The PIN will expire in 16 hours from the time you receive the text message.
  5. Visit the FNB ATM closest to you. Make sure that you can get to an ATM well within 16 hours of receiving your PIN.
  6. This is the green button on most ATM keypads.
    • You can also select "Cardless Services".
    • You must have a valid South African phone number at the time of this withdrawal to proceed.
  10. This amount must be less than or equal to the funds in your account. The ATM should dispense your cash accordingly. [2]
  11. You have successfully withdrawn money from eWallet via ATM!
    • You can also press "Cancel" to void the transaction.
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Method 2
Method 2 of 2:

Withdrawing from Retail Stores

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  1. Withdrawing from an FNB-supported retailer requires you to use your mobile phone to request a withdrawal and an accompanying PIN; you will then have to travel to the closest supported retail store to withdraw your money.
  2. Exclude the quotation marks.
  3. This will take you to the PIN screen. [3]
  4. Your eWallet will send you a one-time PIN (OTP) that expires 30 minutes after being delivered.
    • To avoid your PIN expiring--and thus having to go back through the withdrawal process--consider having your PIN sent to you while in a supported retail store.
  5. The following is a comprehensive list of all eWallet-supported retailers in South Africa:
    • Savoy SPAR
    • Myezo SPAR
    • Sutherland Ridge SUPERSPAR
    • Northcrest SUPERSPAR
    • Ngqeleni SUPERSPAR
    • Lighthouse SPAR
    • Lighthouse TOPS
    • Bray's SPAR
    • Limpopo SPAR
    • Limpopo TOPS
    • Thohoyandou SPAR
    • Thohoyandou TOPS
    • Randgate SPAR
    • Randgate TOPS
    • Umlazi Megacity SPAR
    • Umlazi TOPS
  6. You cannot withdraw from eWallet without first making a purchase with a card.
  7. You may have to ask your retailer to enter this information for you.
  9. This amount must be less than or equal to the funds in your account.
  10. The cashier may ask you for your mobile phone number as well.
  11. Your cashier should provide you with the appropriate amount. You have successfully withdrawn money from eWallet via retailer!
    • There is no fee for withdrawing cash when making purchases at participating retail stores.
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Community Q&A

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  • Question
    How can I do eWallet on FNB?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    To begin, you’ll need to be a transactional account holder with FNB. This gives you access to mobile phone or online banking (you get to choose from a web account or an FNB app). If you don’t have either connection, you can use an ATM in an FNB building. To use, you simply select the eWallet option on the main menu of your web or app account on your mobile phone, add the mobile number and the amount you want to send. The money will be sent to the recipient and they’ll also get instructions on how to withdraw the funds.
    Thanks! We're glad this was helpful.
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    Not Helpful 9 Helpful 7
  • Question
    How do you receive money on eWallet?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    To receive money on eWallet, you’ll need a mobile phone. Instructions on withdrawing the money are sent with the transaction and the steps in the article above will walk you through exactly what to do to withdraw the funds once you’ve received them.
    Thanks! We're glad this was helpful.
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    Not Helpful 13 Helpful 16
  • Question
    Can you reverse an eWallet transfer?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    The bank provides a way to cancel a mistaken transaction. The moment you realize it needs to be cancelled, contact the FNB eWallet number for mobile phone banking and speak to the assistant. Or, dial *120*321# on your mobile phone, select alternative 4 for "Send Money," then select alternative 5 for "eWallet Reversal" and choose the relevant transaction. Another possible approach is to call the bank’s Complaints Resolution desk.
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      Tips

      • You don't need a PIN to receive money from another eWallet user. If someone sends you money from eWallet, you will receive a text notifying you once it is in your balance. [4]
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      • The maximum balance for eWallet is officially reported as R3,000.
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      • If your PIN expires before you can withdraw your money, you will have to repeat the PIN acquisition process.
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      References

      1. ↑ https://www.fnb.co.za/downloads/SendMoney/eWallet-from-FNB-South-Africa-FAQs.pdf
      2. ↑ https://www.fnb.co.za/downloads/pricing-guide/2013_FNB_eWallet.pdf
      3. ↑ https://www.fnb.co.za/downloads/SendMoney/eWallet-from-FNB-South-Africa-FAQs.pdf
      4. ↑ https://www.fnb.co.za/send-money/eWallet.html

      About This Article

      Article Summary X

      To withdraw money from eWallet, start by finding a First National Bank ATM and dialing “*120*277#” on your mobile phone. Then, follow the prompts to enter your PIN number on your phone before using the ATM machine to select "eWallet Services". When prompted, enter the PIN number that was texted to you and the amount you’d like to withdraw. Once you’ve taken your money from the machine, make sure to check that your transaction has ended before leaving the ATM. To learn how to withdraw money from eWallet at a retail store, read on!

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