Skip to Content

Log in / Sign up

wikiHow is where trusted research and expert knowledge come together. Learn why people trust wikiHow

How to Fix Account Not Found on TikTok

Download Article

Why you’re seeing “Account Not Found” on TikTok and what to do about it

Written by Darlene Antonelli, MA

Last Updated: November 22, 2023 Fact Checked

Download Article

Have you searched for the profile on TikTok and seen the "Account Not Found" error? While "Account Not Found" may mean the other person blocked you, there are a few other reasons you might see this error. This wikiHow article will cover the reasons you may see the "Account Not Found" on TikTok , along with simple fixes.

Things You Should Know

If someone blocks you on TikTok, you'll see "Account Not Found" when you search for their profile.
You may also see "Account Not Found" if the person deleted their account or their account was deleted by TikTok.
Sometimes problems with the TikTok app or your internet connection can lead to this error.

1

You may have been blocked.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/ed\/Account-Not-Found-Tiktok-Step-1.jpg\/v4-460px-Account-Not-Found-Tiktok-Step-1.jpg","bigUrl":"\/images\/thumb\/e\/ed\/Account-Not-Found-Tiktok-Step-1.jpg\/v4-728px-Account-Not-Found-Tiktok-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
"Account Not Found" may indicate that you've been blocked. TikTok, like many other social media platforms, lets you block people and prevent them from viewing your profile or contacting you. If someone has blocked you and you search for their profile, you'll see "Account Not Found."
- To know if you've been blocked, try searching for the same username using a different TikTok account (or asking a friend to check). If the person's profile shows up from another account, you'll know you are blocked . ^{[1]
  X
  Research source}

Advertisement

2

The account you're looking for no longer exists.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/17\/Account-Not-Found-Tiktok-Step-2.jpg\/v4-460px-Account-Not-Found-Tiktok-Step-2.jpg","bigUrl":"\/images\/thumb\/1\/17\/Account-Not-Found-Tiktok-Step-2.jpg\/v4-728px-Account-Not-Found-Tiktok-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}

The person you're looking for may have deleted their TikTok account or change their username . If the name you're searching for doesn't match an existing account, you'll see the "Account Not Found" error.

3

The username was reset by TikTok.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/50\/Account-Not-Found-Tiktok-Step-3.jpg\/v4-460px-Account-Not-Found-Tiktok-Step-3.jpg","bigUrl":"\/images\/thumb\/5\/50\/Account-Not-Found-Tiktok-Step-3.jpg\/v4-728px-Account-Not-Found-Tiktok-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}

To prevent people from creating accounts with the intention of only taking a name, TikTok will reset custom usernames to a generic name after 180 days of inactivity. ^{[2]
X
Research source} If you're searching for a username that hasn't been active in a long time, you'll see "Account Not Found" if the username hasn't been reclaimed.

Advertisement

4

The account you're looking for was banned.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/80\/Account-Not-Found-Tiktok-Step-4.jpg\/v4-460px-Account-Not-Found-Tiktok-Step-4.jpg","bigUrl":"\/images\/thumb\/8\/80\/Account-Not-Found-Tiktok-Step-4.jpg\/v4-728px-Account-Not-Found-Tiktok-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
TikTok bans accounts that don't follow the community guidelines. If the account you're looking for posted videos that violated the guidelines and continued uploading similar content after being warned, their account may have been banned from the platform.
- If you're the account owner, you might be able to recover it if you didn't violate community guidelines.

5

App glitches or server errors.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/38\/Account-Not-Found-Tiktok-Step-5.jpg\/v4-460px-Account-Not-Found-Tiktok-Step-5.jpg","bigUrl":"\/images\/thumb\/3\/38\/Account-Not-Found-Tiktok-Step-5.jpg\/v4-728px-Account-Not-Found-Tiktok-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
If you're sure the user exists and you're not blocked, something could be wrong with TikTok. The best way to tell if the servers aren't functioning properly is by visiting a tracker website like https://downdetector.in/status/tiktok .
- If there's an issue with TikTok's servers, you may also experience trouble with liking or commenting on videos .
- If the servers look ok, log out of the TikTok app and then log back in. Next, clear your app's storage and cache in Settings (Android only). Finally, uninstall and reinstall the app.

Advertisement

6

Your internet connection is spotty.

Download Article

{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/ba\/Account-Not-Found-Tiktok-Step-6.jpg\/v4-460px-Account-Not-Found-Tiktok-Step-6.jpg","bigUrl":"\/images\/thumb\/b\/ba\/Account-Not-Found-Tiktok-Step-6.jpg\/v4-728px-Account-Not-Found-Tiktok-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
You can't use the TikTok app without internet. If you have a poor Wi-Fi or data connection, you'll most likely be unable to search for users and instead get the "Account Not Found" error.
- To fix this, swap between Wi-Fi or cellular data (or vice-versa). You can also test your internet speed in your mobile web browser by visiting sites like https://www.fast.com/ .

Expert Q&A

Search

Add New Question

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Advertisement

Tips

Submit a Tip

All tip submissions are carefully reviewed before being published

Thanks for submitting a tip for review!

You Might Also Like

Advertisement

References

About This Article

Written by:

Darlene Antonelli, MA

wikiHow Technology Writer

This article was co-authored by wikiHow staff writer, Darlene Antonelli, MA . Darlene Antonelli is a Technology Writer and Editor for wikiHow. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. This article has been viewed 28,119 times.

How helpful is this?

Co-authors: 2

Updated: November 22, 2023

Views: 28,119

Categories: Tik Tok

Thanks to all authors for creating a page that has been read 28,119 times.

Is this article up to date?

Advertisement

Keep up with the latest tech with wikiHow's free Tech Help Newsletter

You're all set!

X

-

-

366

.mwimg a.image{display:none}#header_logo{display:none}#cse-search-box{display:none}#cse-search-box-noscript{display:block !important}#cse-search-box-noscript .cse_q{color:#FFF;background-color:#B3CE9C}.wh_search .cse_q{width:88%}#mw-mf-main-menu-button{display:none;visibility:hidden}.header .search{display:none}#search_footer .cse_sa{background-image:url(/extensions/wikihow/mobile/images/white_mag.png);background-size:22px}.related_box{display:block;background:#EEE;border:5px solid #FFF;vertical-align:bottom;width:127px;background-size:180px;float:left;height:120px;position:relative}.related_box p{line-height:15px !important;font-size:13px;background-color:rgba(67,95,44,.4);color:#FFF;font-weight:bold;padding:8px;margin:0 !important;position:absolute;bottom:0}#noscript_header_logo{display:table-cell;vertical-align:middle;background-position:50% 77%;background-repeat:no-repeat;background-image:url(/extensions/wikihow/mobile/images/wikihow_logo_230.png);background-size:105px;width:auto;height:51px;padding:0 14px}.articleinfo{display:none}#iorg_free_data{z-index:50;width:100%;position:fixed}#ara_recommendations{display:none}

Design a Mobile Website

View Site in Mobile | Classic

Share by: