Download Article
Easy troubleshooting steps for the "challenge_required" error on Instagram
Download Article
Have you tried logging into Instagram but are seeing a "challenge_required" error? "Challenge required" is usually a security feature that Instagram developers use to prevent bots from interacting with the platform. However, sometimes these protections can mess up and accidentally affect real users' accounts. This wikiHow article will explain why you're seeing "challenge_required" on Instagram and teach you easy ways to fix the problem.
Things You Should Know
- While Instagram has protocols in place to prevent spammy bots from taking over the platform, it can falsely block your IP address with a "challenge_required" error.
- To get rid of the error, you can verify that you're the account owner, use the mobile app instead of a web browser, and check your internet connection.
- If you can't verify account ownership, you may need to reach out to Instagram for further help.
Steps
Section 2 of 2:
Fixing the Error
Download Article
-
Verify that you own the account when prompted. Follow the on-screen instructions on the "challenge_required" error to verify that you own the account. Since you most likely got this error when you were trying to use a web browser , use your phone or tablet instead to log in again. Using a device that is "known" increases your chances of verifying your account and bypassing the "challenge required" error.
- Once you log in, turn on two-factor authentication to reduce the chances of getting this error again.
-
Check your internet connection. If you're still seeing "challenge_required," you can test your internet speed easily by searching online for "internet speed test." A slow upload and download speed might be your issue. [2] X Research source
- If you're using mobile data and getting this error, try switching to a stable Wi-Fi connection. If you're using a Wi-Fi connection, try switching to mobile data.
-
Log in from a different IP address. If you're still getting the "challenge_required" error, Instagram may have an issue with your IP address. Try logging in from another address, such as using your mobile data plan instead of Wi-Fi (or vice-versa). If that's not possible, try connecting through a proxy server or VPN to get around the error.
-
Close the Instagram app and restart it. Just closing the app window on your phone or tablet may not work, so make sure you open any apps that are running in the background and close Instagram on your Android , iPhone or iPad .
- This may clear up a glitch that your current session in the app prompted.
-
Check for Instagram updates. If you're using an out-of-date version of the app, you increase your chances of getting a "challenge_required" error. Use the Google Play Store or App Store to update Instagram. [3] X Research source
-
Check if Instagram is down. Go to Instagram's official website and look for recent messages that might hint at a server issue that's causing login problems for users. You can also check out the Down Detector site for any reported issues.
- To confirm that this is the issue, you can also ask one of your friends to post a Story to see if you can view it.
-
Clear the app cache. If there's a corrupted file in the cache, things may glitch in Instagram. Android users are able to go to Settings > Apps > Instagram > Storage & cache > Clear cache while iPhone and iPad users have to offload or uninstall apps to clear the cache.
-
Access data in Instagram. This only works if you're able to use a recognized device and can log in, but should solve the "challenge_required" error for your other logins. [4] X Research source
- To do this, go to your profile and tap the three-line menu icon, then go to Settings > Security > Access data .
-
Uninstall and reinstall the app. Sometimes, the "challenge_required" error blocks your IP address from accessing Instagram for a day or two. To try to solve this, uninstall the app from your phone or tablet, wait 24-48 hours, then reinstall the app and try again. [5] X Research source
Advertisement
Expert Q&A
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
Advertisement
Video
Tips
Submit a Tip
All tip submissions are carefully reviewed before being published
Name
Please provide your name and last initial
Thanks for submitting a tip for review!
References
About This Article
Thanks to all authors for creating a page that has been read 215,934 times.
Advertisement
