How to Cancel Amazon Prime

PDF download Download Article
PDF download Download Article

This wikiHow teaches you how to cancel an Amazon Prime membership in order to prevent it from renewing. You can do this both on the Amazon website and in the Amazon app.

Method 1
Method 1 of 2:

On Desktop

PDF download Download Article
  1. Open the Amazon Prime cancellation page . Go to this page in your computer's web browser. This will take you to the "End Your Amazon Prime Membership" page.
  2. It's a yellow button near the top of the page. Doing so will take you to a sign-in page.
    Advertisement
  3. Enter your email address and password, then click Sign in . This will verify your account.
    • Even if you're already logged into your Amazon account, you'll still need to click Sign in in the middle of the page.
  4. It's a yellow button near the bottom of the page.
  5. You have two choices here: clicking End Now will cancel Prime for the rest of the current billing cycle and refund part of your Prime payment for the month, while clicking End on [Date] will allow you to continue using Amazon Prime until it's set to renew. [1]
  6. When you see the "Cancellation confirmed" page appear, your Prime membership has been canceled.
    7. Advertisement
Method 2
Method 2 of 2:

On Mobile

PDF download Download Article
  1. Tap the Amazon app icon, which resembles the "amazon" logo over a shopping cart.
  2. It's the three-lined icon in the top-left corner of the screen. Doing so prompts a pop-out menu.
  3. You'll find this option near the top of the pop-out menu.
  4. It's in the "Account settings" section of the menu.
  5. Enter your email address and password when prompted.
    • Even if your account login is saved, you'll still have to tap Sign in here.
    • If you're using an iPhone with Touch ID, you may instead be prompted to scan your fingerprint.
  6. This option is near the bottom of the page. Doing so takes you to the start of the cancellation confirmation.
  7. It's at the bottom of the page.
    • You may not have this option. If so, skip to the next step.
  8. You'll find this option near the bottom of the page.
  9. It's near the middle of the screen. Doing so will cancel your Prime membership's auto-renewal; at the end of the current billing cycle, your membership will be terminated.
    • You may also see an option entitled End Now here. Tapping this option will allow you to cancel your Prime membership immediately, which will prompt Amazon to refund to you the rest of the current billing cycle's payment.
    10. Advertisement

Community Q&A

Search
Add New Question
  • Question
    What can I do if I'm having problems cancelling my membership?
    Community Answer
    Try calling Amazon customer service for assistance. They should be able to straighten things out.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 19 Helpful 27
  • Question
    How do I talk to someone about my Amazon Prime problems?
    Community Answer
    You can go to Amazon's support page and contact them there.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 20 Helpful 11
  • Question
    Where can I find a phone number to talk with a customer service representative?
    Community Answer
    The Amazon customer support phone number is 1-888-280-4331. For the quickest service, though, they recommend you use the “Contact Us” option on their website; you can sign up there and they’ll call you.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 14 Helpful 4
See more answers
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      • It's best to cancel your Amazon Prime account several days before the membership is set to renew.
        Thanks
        Helpful 0 Not Helpful 0
      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      Warnings

      • When you cancel your Amazon Prime account, your free unlimited photo storage and Cloud Drive access will end. If you want to continue using it, you'll need to pay for it. [2]
        Thanks
        Helpful 2 Not Helpful 1
      Advertisement

      You Might Also Like

      How to
      Use Amazon Locker
      How to
      Cancel Your Free Amazon Prime Trial Membership
      Where Can You Find Amazon Discount Codes?
      How to
      Reactivate Your Inactive Amazon Seller Account
      How to
      Give Amazon Prime As a Gift
      How to
      Connect Amazon Prime Video to Your TV
      How to
      Watch Amazon Prime Video: Tutorials for PC & Mac
      How to
      Search Amazon Prime Movies
      How to
      Rate Movies on Amazon Prime
      How to
      Get the Amazon Prime Discount for Customers Who Receive US Government Assistance
      Advertisement

      References

      1. ↑ http://www.businessinsider.com/how-to-cancel-quit-amazon-prime-subscription-2018-1
      2. ↑ https://www.amazon.com/clouddrive/pricing?ref_=cd_lm_navpricing

      About This Article

      Article Summary X

      1. Go to the Prime cancellation page .
      2. Click End Membership
      3. Log into your Amazon account.
      4. Click Continue to Cancel
      5. Click End Now for a refund or End on [Date] to keep Prime until the end of the billing cycle.

      Did this summary help you?
      In other languages
      Thanks to all authors for creating a page that has been read 386,426 times.

      Reader Success Stories

      • Andy Earn

        Aug 24, 2016

        "Good explanation. I followed the steps and it worked. I'd only signed up for the free trial of which I still ..." more
      More reader stories Hide reader stories
      Share your story
      If you buy through links on our site, we may earn a commission .

      Did this article help you?

      Advertisement