A Guide to Orangetheory’s Cancellation Policy & How to Terminate Your Account

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Painless ways to get out of your contract in person, online, & more
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Whether you’re moving away, cutting back costs, or searching for a new gym, there comes a time when you might want to cancel your Orangetheory Fitness membership. Luckily, you don’t have to dread the cancellation process—there are several simple ways to terminate your account. In this guide, we’ll walk you through canceling your membership in person, online, by email or mail, and over the phone. We’ll also answer your questions about getting a refund or pausing your account. Read on to learn more!

Things You Should Know

  • Give Orangetheory your notice in person, online, by mail, or over the phone 30 days before the date you want to cancel on.
  • Visit the studio location that you signed up in and fill out a cancellation form. Keep a copy for your records and call the studio to ensure the cancellation is in effect.
  • Or, fill out Orangetheory’s cancellation form online. Call, email, or visit your studio if you don’t receive confirmation within 1 week.
Section 1 of 5:

Orangetheory Cancellation Policy

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    When you cancel Orangetheory, your membership stays active for 30 days after your cancellation notice. So, if you cancel on June 15, you will pay for and keep your membership until July 15. So, draft up a cancellation notice 30 days before the date you want your cancellation to be effective on. [1]
    • Orangetheory lets you cancel your membership immediately if:
      • You have an illness or disability that prevents you from working out. In this case, provide Orangetheory with a note from your doctor.
      • You moved more than 18 miles (30 km) from an Orangetheory location. If this is the case, give Orangetheory your new address to confirm.
      • You are bankrupt and can no longer pay for your membership. In this case, provide Orangetheory with evidence.
    • If your account is paused, you have to activate it to cancel.
    • Deleting the Orangetheory mobile app does not cancel your membership subscription. Follow one of the methods below to cancel your account. [2]
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Section 2 of 5:

5 Ways to Terminate Your Orangetheory Membership

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    Go to your home studio location, or the location that you originally signed up in, and ask the front desk staff to cancel your membership. Most locations will give you a cancellation form to complete, so fill out your name, address, phone number, email, membership ID number, and the last 4 digits of the credit card you use to make membership payments. Then, ask the front desk staff to copy the cancellation form before you turn it in.
    • The Orangetheory staff member might ask you your reason for canceling or try to get you to stay. Just be honest, polite, and firm about wanting to cancel.
    • If the studio manager is working on the day you go in, the front desk staff might ask you to complete the cancellation with them.
    • Copying your completed form protects you against paying for a continued membership in case something happens to the original form.
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    Fill out Orangetheory’s cancellation form on their website. Click whether you purchased your membership online or in person and then complete and submit the form. Then, look out for an email or phone call from a staff member at your home studio to confirm your cancellation in the next week. When you talk to them, confirm the date that your cancellation is effective.
    • The form asks for your name, phone number, email address, home studio location, and reason for canceling.
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    Write a letter to Orangetheory asking to cancel your membership. Simply state that you want to cancel your membership, give your reason why, and include your name, phone number, email address, membership ID number, and the last 4 digits of the credit card you use to make membership payments. Then, sign your letter, make a copy for your records, and send it to your home studio’s address. [3]
    • For example, write, “Dear Orangetheory Fitness, I am writing to cancel my Orangetheory membership, effective on [date 30 days after today’s date]. Due to personal health issues, I can no longer use your services. Please reply back to confirm you received this letter and that you are canceling my membership. Sincerely, [your name].”
    • Search for your home studio’s address online or call the studio to confirm it.
    • Your home studio might ask you to fill out a cancellation form to terminate your membership. Just fill it out, make a copy for yourself, then put it in the mail.
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    Draft an email with a clear statement that you’re terminating your account and your reason why. Just be sure to include your name, phone number, membership ID number, and the last 4 digits of the credit card you use to make membership payments in your message. Then, send your email to your home studio’s email address.
    • For instance, type, “Dear Orangetheory Fitness, I would like to cancel my Orangetheory membership on [date 30 days after today’s date]. I have loved working out at Orangetheory, I am unfortunately moving to an area where there are no locations nearby. Please respond to this email to confirm that you received it and that the cancellation is in effect. Sincerely, [your name].”
    • If you’re sending the email from a different account than the email address you signed up with, include your other email in the message, too.
    • Look up your studio’s email online or call and ask for it.
    • Your studio may email you and ask you to fill out their cancellation form. Simply fill out the form, make a copy for yourself, then email it back to them.
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    Call your home studio’s number and ask to cancel your membership. During your conversation, give the studio staff member your name, email address, phone number, member ID number, and the last 4 digits of the credit card you use to make membership payments. Then, ask them to email you to confirm that you talked and that they are canceling your account. [4]
    • Be prepared to tell the staff member why you’re canceling your membership.
    • The staff member might ask you to reconsider your decision, so just stay polite but firm when you tell them, “No.”
    • Asking for a written record of your call protects you from future payments in the case that the staff member forgets to process your cancellation.
    • Depending on the studio, the staff member might ask you to send them a written notice of your cancellation. Just email or mail a cancellation letter as soon as possible to ensure your cancellation goes into effect.
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    If you haven’t received confirmation that your cancellation is effective, call, email, or visit your home studio in person. Ask if there are any issues with your notice, fix them, and then confirm the date that your membership terminates on.
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Section 3 of 5:

Is there a fee for canceling my Orangetheory membership?

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    Unlike many other gyms, Orangetheory does not charge you for terminating your account. However, you do have to pay for 1 additional month after you give Orangetheory your written notice. [5]
Section 4 of 5:

Can I pause my Orangetheory membership?

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    If you want to take a break from Orangetheory but don’t want to completely terminate your account, just call your home studio or send them a letter or email asking them to put your membership on hold. You are allowed to pause your membership twice per year for no more than 60 days at a time. [6]
    • When you pause your account, you still pay a small monthly fee to keep your membership.
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Section 5 of 5:

Do I get a refund when I cancel my membership?

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    When you submit your cancellation request, you pay for 1 additional month of classes. Any classes you don’t use during your last month are non-refundable. So, go to any unused classes to get the most out of your money, if possible. [7]
    • Any pre-paid packages you purchased are non-refundable if you don’t use them before your membership is terminated.
    • The Orangetheory heart rate monitor is also non-returnable or refundable.
    • If you just opened an account : Orangetheory offers a full refund if you cancel within 30 days of your start date and have attended 12 classes. [8]

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      References

      1. ↑ https://members.gymhub.com.au/wp-content/uploads/2019/11/Orangetheory-terms-and-conditions-Oct-2019.pdf
      2. ↑ https://www.orangetheory.com/en-us/app-faq#
      3. ↑ https://techcritix.com/guides/how-to-cancel-your-orangetheory-membership/
      4. ↑ https://techcritix.com/guides/how-to-cancel-your-orangetheory-membership/
      5. ↑ https://choosingnutrition.com/how-to-cancel-orangetheory/
      6. ↑ https://members.gymhub.com.au/wp-content/uploads/2019/11/Orangetheory-terms-and-conditions-Oct-2019.pdf
      7. ↑ https://choosingnutrition.com/how-to-cancel-orangetheory/
      8. ↑ https://members.gymhub.com.au/wp-content/uploads/2019/11/Orangetheory-terms-and-conditions-Oct-2019.pdf

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