8 Easy Ways to Fix reCAPTCHA Not Working in All Browsers

PDF download Download Article
Quick ways to enable reCAPTCHA when it isn't working on your computer or mobile device
PDF download Download Article

Are you having trouble loading reCAPTCHA on your computer or mobile device? If you're getting blocked or failing the reCAPTCHA test, you may be running an outdated or unsupported browser. You could also be lacking a stable internet connection, but this is an easy fix. This wikiHow will show you how to troubleshoot reCAPTCHA verification when it's not working in any browser on your computer, iPhone, iPad, or Android device.

Things You Should Know

  • Check your Wi-Fi or cellular connection. Restart your device, and then try reCAPTCHA again.
  • Use an updated and supported browser, such as: Chrome, Firefox, Safari, or Chromium Edge.
  • Disable any VPNs or proxy services, as this can affect your connection.
1

Restart your device.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5e\/Fix-Recaptcha-Step-1.jpg\/v4-460px-Fix-Recaptcha-Step-1.jpg","bigUrl":"\/images\/thumb\/5\/5e\/Fix-Recaptcha-Step-1.jpg\/v4-728px-Fix-Recaptcha-Step-1.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    In some cases, a quick restart can solve connection issues. Restart your computer , iPhone , or Android device . After restarting, try to load reCAPTCHA again.
    2. Advertisement
2

Check your internet connection.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/ab\/Fix-Recaptcha-Step-2.jpg\/v4-460px-Fix-Recaptcha-Step-2.jpg","bigUrl":"\/images\/thumb\/a\/ab\/Fix-Recaptcha-Step-2.jpg\/v4-728px-Fix-Recaptcha-Step-2.jpg","smallWidth":460,"smallHeight":341,"bigWidth":728,"bigHeight":540,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Slow connections can cause reCAPTCHA to freeze or load improperly. If needed, you can speed up a slow connection by minimizing the amount of programs or apps running in the background of your device. [1]
3

Use a supported browser.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4d\/Fix-Recaptcha-Step-3.jpg\/v4-460px-Fix-Recaptcha-Step-3.jpg","bigUrl":"\/images\/thumb\/4\/4d\/Fix-Recaptcha-Step-3.jpg\/v4-728px-Fix-Recaptcha-Step-3.jpg","smallWidth":460,"smallHeight":342,"bigWidth":728,"bigHeight":542,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    On desktop, you can use: Google Chrome , Mozilla Firefox , Safari, and Chromium Edge. On mobile, you can use: Google Chrome, Safari, and an Android native browser. [2]
    • If you aren't using a listed browser, reopen the reCAPTCHA link in a supported browser.
    2. Advertisement
4

Update your browser.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8b\/Fix-Recaptcha-Step-4.jpg\/v4-460px-Fix-Recaptcha-Step-4.jpg","bigUrl":"\/images\/thumb\/8\/8b\/Fix-Recaptcha-Step-4.jpg\/v4-728px-Fix-Recaptcha-Step-4.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":544,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Keep your browser up-to-date to avoid bugs. Open your browser's settings and look for any possible updates. If you have updates available, install them. [3]
    • Restart your device after installing, and then try reCAPTCHA again.
5

Deactivate browser extensions.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c5\/Fix-Recaptcha-Step-5.jpg\/v4-460px-Fix-Recaptcha-Step-5.jpg","bigUrl":"\/images\/thumb\/c\/c5\/Fix-Recaptcha-Step-5.jpg\/v4-728px-Fix-Recaptcha-Step-5.jpg","smallWidth":460,"smallHeight":349,"bigWidth":728,"bigHeight":552,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    If you have extensions running on your browser, be sure to disable them if reCAPTCHA isn't working. Some extensions can interfere with how the page functions. This will vary depending on your browser, but you'll most likely find the option in Tools . [4]
    • Restart your browser after deactivating extensions.
    2. Advertisement
6

Change your IP address.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/31\/Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg\/v4-460px-Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg","bigUrl":"\/images\/thumb\/3\/31\/Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg\/v4-728px-Reboot-a-DSL-Modem-Remotely-Step-9-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    In most cases, you can easily change your IP address by restarting your modem. Unplug your internet modem, wait a few minutes, and then plug it back in. [5] Once you're back online, try reCAPTCHA again.
7

Create a new user profile.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6f\/Fix-Recaptcha-Step-7.jpg\/v4-460px-Fix-Recaptcha-Step-7.jpg","bigUrl":"\/images\/thumb\/6\/6f\/Fix-Recaptcha-Step-7.jpg\/v4-728px-Fix-Recaptcha-Step-7.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    For Windows, this can be done in Settings → Accounts → Family & other users → Add someone else to this PC . Fill in the required fields. [6]
    • For Mac, click the Apple menu → System Settings/Preferences → Users & Groups → Add Account . Select a user type, and then fill in the required fields. [7]
    • Sign into the new user account, and then load reCAPTCHA again.
    2. Advertisement
8

Disable your VPN.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e6\/Fix-Recaptcha-Step-8.jpg\/v4-460px-Fix-Recaptcha-Step-8.jpg","bigUrl":"\/images\/thumb\/e\/e6\/Fix-Recaptcha-Step-8.jpg\/v4-728px-Fix-Recaptcha-Step-8.jpg","smallWidth":460,"smallHeight":341,"bigWidth":728,"bigHeight":540,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Virtual Private Networks can interfere with your Wi-Fi or Bluetooth connection. Temporarily disable your VPN, then try to load reCAPTCHA again.

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Clear Your Web Browser Cache on Any Platform
      How to
      Download Any Video for Free: 5 Step-by-Step Methods
      How to
      Recover Deleted History from Your Browser
      How to
      Allow Pop–ups
      How to
      Enable Cookies in Your Internet Web Browser
      Clear Your Web Browser Cache and Cookies on Any Platform
      How to
      Set a Specific Country in a Tor Browser
      3 Simple Ways to Make the Taskbar Transparent in Windows 10/11
      How to
      Block Cookies in Chrome, Safari, & More
      How To Refresh a Webpage: Desktop & Mobile
      How to
      View Your Web Browser History
      How to
      Bookmark a Website in Any Browser
      Easy Ways to Figure Out the Browser You're Currently Using
      How to
      Turn on Cookies and JavaScript: Quick & Easy Guide
      Advertisement

      References

      1. ↑ https://support.microsoft.com/en-us/windows/why-is-my-internet-connection-so-slow-c68cf021-c5cf-db6f-eade-7c9d8bd78aa1
      2. ↑ https://support.google.com/recaptcha/?hl=en
      3. ↑ https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop
      4. ↑ https://support.google.com/chromebook/answer/2589434?hl=en
      5. ↑ https://www.cnet.com/tech/services-and-software/how-to-change-ip-address/
      6. ↑ https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32
      7. ↑ https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac

      About This Article

      In other languages
      Thanks to all authors for creating a page that has been read 130,945 times.

      Is this article up to date?

      Advertisement