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Track your package and request a refund if it doesn’t arrive on time
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If your AliExpress order has the status “Arrived at Line-haul Office” or “Received by Line-haul Office,” it means your package is at a transportation hub, where it will be sorted and delivered to an air, land, or sea shipping carrier. There, it will be loaded onto a truck or plane that will ship it to your country. This process can take a long time, especially if you live somewhere far away from the seller’s country. If your status continues longer than the estimated delivery time, you can always request a refund. Keep reading to learn more.
Things You Should Know
- An “Arrived at” or “Received by Line-haul Office” status means your package is being sorted and will be loaded onto a truck or plane to be delivered to your country.
- If your tracking information is stuck on a “Line-haul Office” status, wait until the estimated delivery time has passed, then contact the seller of the item.
- If the seller doesn’t respond and you’d like a refund, open a dispute with the seller and select the “full refund” option.
Steps
Section 2 of 3:
What to Do If Your Package Is Stuck in the Line-Haul Office Stage
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Wait until the estimated delivery time. AliExpress standard shipping can take between 15 to 45 business days, but actual delivery times vary by the seller and your chosen shipping location. [4] X Research source You can check the estimated delivery time by clicking “Track Order” on the order list page. The delivery time will be on the top left. [5] X Research source
- If you choose premium shipping, most items will be delivered between 7 to 15 days. [6] X Research source
- You don’t need to contact AliExpress or the shipping carrier when your package gets to the line-haul office. However, if it takes an unusually long time, you can reach out to the seller.
- Your package might go to multiple line-haul offices—this might be because of normal logistical reasons like package volume, available routes, or customs inspections.
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Contact the seller if your item doesn't arrive by the delivery time. The seller might be able to give you more information about the delivery or offer to resend the package to you. To contact them , go to the product’s page or the seller’s page and select “Contact Seller” or the speech balloon at the bottom. [7] X Research source
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Open a dispute if your package hasn’t arrived and you’d like a refund. You can open a dispute 10 days after the seller ships your package, but it’s best to wait until after you’ve already contacted the seller and the estimated delivery time has passed. [8] X Research source Click the “full refund” option. After you submit your order information, the seller has 5 days to reply. [9] X Research source
- If the seller has shipped your package and you haven’t received your order, try to get in touch with the seller before opening a dispute and applying for a refund. [10] X Research source
- If the seller agrees with your request, you’ll receive your refund in 3 to 20 business days. [11] X Research source
- You can open a dispute up to 15 days after the estimated delivery date. [12] X Research source
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References
- ↑ https://www.shippingcafe.com/articles/linehaul-meaning/
- ↑ https://www.shippingcafe.com/articles/linehaul-meaning/
- ↑ https://www.aliexpress.com/p/buyerprotection/index.html
- ↑ https://www.thecoldwire.com/how-long-does-aliexpress-take-to-ship/
- ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107698&language=en_US&m_station=ByrCmn&questionId=1061036695
- ↑ https://www.thecoldwire.com/how-long-does-aliexpress-take-to-ship/
- ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107692&language=en_US&m_station=ByrCmn&questionId=1061037179
- ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107699&language=en_US&m_station=ByrCmn&questionId=1061037066
- ↑ https://customerservice.aliexpress.com/knowledgeDetail?spm=a1zb9.8233112.0.0.37773a884hK9NI&hcAppId=1248&hcFromCode=Xn2Tk1tb7&knowledgeId=7300eacc0edc4279b12bbddcad2ac951
- ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107696&language=en_US&m_station=ByrCmn&questionId=1061036211
- ↑ https://customerservice.aliexpress.com/knowledgeDetail?spm=a1zb9.8233112.0.0.37773a884hK9NI&hcAppId=1248&hcFromCode=Xn2Tk1tb7&knowledgeId=7300eacc0edc4279b12bbddcad2ac951
- ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107699&language=en_US&m_station=ByrCmn&questionId=1061037066
- ↑ https://customerservice.aliexpress.com/knowledgeDetail?categoryId=21039537&hcAppId=1248&hcFromCode=Xn2Tk1tb7&hcSessionId=26-1248-48176d35-68bf-43eb-b639-23ac57453d7b&knowledgeId=337&spm=service_hall.24300488.searchresult.337
- ↑ https://customerservice.aliexpress.com/knowledgeDetail?categoryId=21038567&hcAppId=1248&hcFromCode=Xn2Tk1tb7&hcSessionId=26-1248-48176d35-68bf-43eb-b639-23ac57453d7b&knowledgeId=532&spm=service_hall.24300488.searchresult.532
- ↑ https://customerservice.aliexpress.com/knowledgeDetail?categoryId=21038567&hcAppId=1248&hcFromCode=Xn2Tk1tb7&hcSessionId=26-1248-48176d35-68bf-43eb-b639-23ac57453d7b&knowledgeId=532&spm=service_hall.24300488.searchresult.532
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