An Easy Guide to Checking Your Shein Tracking Status

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Find out when your Shein package will arrive with these tips
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Shein is a popular fast-fashion brand known for its inexpensive, trendy clothing. Because the company is based in China, it may take a while for your order to reach you depending on where you live. Luckily, it’s easy to find out where your package is using Shein’s tracking system. In this article, we’ll walk you through all the steps to track your Shein order, when to expect it to arrive, and how to contact Shein customer service.

Quick Steps for Shein Order Tracking

  • Log into your Shein account, find the “Me” icon, and navigate to “My orders.”
  • Select “View All” to see all of your orders and find the one you want to track. Then, click “Track.”
  • Follow your package’s shipping history on Shein or copy and paste the tracking number into a third-party site to track it.
Section 1 of 4:

How to Track Your Shein Order

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  1. You can track your Shein package on a web browser or in the Shein app. Open up your preferred method and log into the account you used to make your purchase. [1]
    • If you don’t have a Shein account, check the confirmation email Shein sent you when you placed your order. This email should have your tracking number listed.
  2. If you’re on a web browser, hover over your profile icon in the top right corner, then click on “My orders” in the drop down menu. If you’re on the app, click on the “Me” icon in the bottom right corner to access your user dashboard. “My orders” should appear in the middle of the screen. Then, select “View All” to see all of your orders. [2]
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  3. If you have multiple orders, scroll through until you find the one you want to track. If your order has shipped, there will be a “Track” button. Click it to pull up your tracking number. If the information is currently available, you’ll be able to see your package’s shipping history on the screen. [3]
    • For example, your order might say “Order submitted” if it hasn’t been shipped yet, or “Arrived at post office” if it has reached your local post office.
  4. You can always copy and paste your tracking number into USPS, UPS, or Fedex if you know which service is being used. Additionally, you can paste your tracking number into a third-party tracking site if you’re not sure which service your package is being delivered by. These third-party sites provide tracking information for various mail couriers all over the world, so using one might help if you aren’t in the US or if your package hasn’t yet arrived in the country. [4]
    • If you don’t have a Shein account, copy and paste the tracking number from your confirmation email into a third-party site to track your order.
    • If you’re going to use a third-party site, do your research to make sure the site you’re using is legit. Many users seem to have positive experiences with the Parcels app .
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Section 2 of 4:

How long does Shein shipping take?

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  1. After your order has been processed, shipping and delivery time depends on where you live. In general, it usually takes 6-8 business days for standard shipping and 2-4 days for express shipping. You will receive a notification once your order has been shipped. [5]
    • Shein offers a free On-Time Delivery Guarantee that awards you with 500 reward points if your package doesn’t arrive by the specified guaranteed delivery day. You must check the “On-Time Delivery Guarantee” button at checkout to apply it to your order. [6]
    • If your order seems to be taking longer than usual, you may need to contact Shein customer service.
Section 3 of 4:

Tracking Status Meanings

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  1. When tracking your package, you may notice different statuses like paid, in transit, and delivered. [7] You may be unfamiliar with some statuses, as they’re not used by every company and vary depending on where you live. Here are some common Shein tracking statuses and what they mean:
    • Paid: The order is pending verification
    • In preparation: The order is being prepared for shipment
    • International warehouse, sterilization and inspection completed, package shipped: The package is shipped
    • China, departure of the flight: The package has left China
    • In transit: The package has left the country of origin to the transfer station or country of destination
    • Parcel is in country: The package may be in a transit country before reaching the destination country
    • Arrived at a local courier: The package has arrived in the destination country and is waiting to be collected by a local carrier
    • Sent: The package has arrived at the local distribution site and delivery is in preparation
    • Package under delivery: The package is out for delivery
    • Signed: The package has been delivered
    • Canceled: Your order has been canceled
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Section 4 of 4:

How to Contact Shein Customer Service

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  1. Unlike most websites, Shein does not have a phone number or email address for customer service. Instead, contact them via live chat on Shein’s website or by sending them a message on Facebook . [8]
    • If you’re visiting Shein on a web browser, the customer service button is the headset icon in the top right corner.
    • If you’re on the app, first click on the “Me” icon in the lower right corner. Find “More Services” in the middle of the page, then click on “Support.”
    • If live chat is currently unavailable, you can also submit a ticket via Shein’s ticketing system. You’ll find this in the same place as the live chat.

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      • Once you receive your package, be sure to confirm delivery on Shein and leave a review to earn bonus points.
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      References

      1. ↑ https://www.parcelpanel.com/blog/shein-order-tracking/
      2. ↑ https://ca.shein.com/How-to-track-my-order-a-496.html
      3. ↑ https://ca.shein.com/How-to-track-my-order-a-496.html
      4. ↑ https://www.parcelpanel.com/blog/shein-order-tracking/
      5. ↑ https://m.shein.com/us/Shipping-Info-a-280.html?lang=us
      6. ↑ https://us.shein.com/campaign/on-time-guarantee
      7. ↑ https://www.ups.com/us/en/support/tracking-support/where-is-my-package/understanding-tracking-status.page
      8. ↑ https://us.shein.com/contact-us.html

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