How to Reset Your Hisense Smart TV

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Troubleshooting step-by-step for Hisense Roku, Android, TV OS, Fire TV, and more
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A common troubleshooting step is to reset your TV to factory settings, but how do you do that on a Hisense TV? You can reset your TV with or without a remote across all models, including a Hisense Roku or Google TV. You'll also want to reset your TV to factory settings if you sell it or give it away.

Quickly Reset Your Hisense TV

You can easily reset a Hisense TV by holding down the "Exit" button on your remote for 20 seconds and selecting OK . To use the physical "Reset" button on the TV, press and hold it for about 15 seconds.

Section 1 of 7:

With the "Exit" button on a Remote

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  1. If you don't see an "Exit" button, use another method with your specified TV. This method will work with any Hisense TV that comes with a remote that has an "Exit" button.
    • A menu will pop up, and you can release the "Exit" button.
    • Select OK when you see the Factory Service menu pop up. [1]
  2. When you turn it back on, you'll notice that the TV has reverted to factory settings. That means you'll need to re-download any apps or re-configure custom settings.
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Section 2 of 7:

Without a Remote

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  1. It's on the back of your TV. Press the recessed button with a small tool like a toothpick.
    • Release this button when your TV restarts. Once it restarts, it'll be like new. Re-download any apps or set up any custom settings you had previously.
Section 3 of 7:

Hisense Roku TV with the Remote

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  1. This will bring you to the home screen.
    • Alternatively, press the "Reset" button on your TV if there is one.
  2. Press the "Down" navigational arrow on your remote to highlight "Settings" and press the "Right" navigational arrow on your remote to enter the menu.
  3. Press the "Down" navigational arrow on your remote to highlight "System" and press the "Right" navigational arrow on your remote to enter the menu.
  4. Press the "Down" navigational arrow on your remote to highlight "Advanced system settings," then press the "Right" navigational arrow on your remote to enter the menu.
    • "Factory reset" will immediately be highlighted. You can choose two options: Reset TV audio/picture settings Or Factory reset everything
  5. Press the "Right" directional button to enter the "Factory Reset" menu and use the "Down" navigational buttons to select the factory reset method.
  6. The code you need to re-enter is in the box below the keypad, and it changes every time you come to this page. This is a security measure to prevent your TV from accidentally being reset to factory settings.
    • After you enter the code, your TV will restart and be like new when it turns back on.
    • Resetting means deleting all personal data and accounts on the TV and uninstalling any downloaded apps.
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Section 4 of 7:

Hisense Android TV with the Remote

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  1. It looks like an icon of a house below the directional pad.
    • Alternatively, press the "Reset" button on your TV if there is one.
  2. Using the directional buttons on your remote, go to the gear icon and select the middle button in the directional pad to open Settings.
  3. It's near the bottom of the menu.
  4. It's towards the bottom of a longer menu.
  5. This will turn your TV off and reset it to factory settings. [2]
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Section 5 of 7:

Hisense VIDAA TV with the Remote

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  1. It looks like an icon of a house below the directional pad.
    • Alternatively, press the "Reset" button on your TV if there is one.
  2. Use the "Right" directional button to select the gear icon and press the "OK" button in the center of the directional pad.
  3. It's the last option on the menu.
  4. This is the last option on the menu.
  5. Skip this step if you didn't create a System PIN.
  6. This will turn it off and revert your TV to factory settings. All your data, accounts, and apps will be erased, and you will need to redo any custom settings.
    • You may need to enter a 4-digit code to confirm your action. [3]
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Section 6 of 7:

Hisense Google TV with the Remote

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  1. It's near the top right corner of the remote.
    • Press Enter on your remote to open Settings.
    • Alternatively, press the "Reset" button on your TV if there is one.
  2. Use the "Down" button to navigate to this menu option, then press the "Right" button to enter the menu.
  3. Use the "Down" button to navigate to this menu option, then press the "Right" button to enter the menu. [4]
  4. Use the "Down" button to navigate to this menu option, then press the "Right" button to enter the menu.
  5. It's the first option on the menu. This will prompt your TV to turn off and erase all your data, settings, accounts, and apps.
    • The "Factory settings" option only resets video and audio settings.
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Section 7 of 7:

Hisense Fire TV with the Remote

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  1. From the home screen, press the "Right" navigational button to select the gear icon and press "Ok" on your remote.
    • If you have a "Settings" button on your remote, press that to open the Settings menu quickly.
  2. The wording here changes depending on your Fire TV OS version.
  3. It's the last option on the menu.
  4. After you confirm your action, the TV will restart and revert to factory settings. This will delete all your data, apps, and configurations. [5]
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      References

      1. ↑ https://www.hisense-usa.com/support/faq/tvs/common-questions
      2. ↑ https://youtu.be/BeDBjc0PMJQ?si=IPm74ZdW6VPtCVFy
      3. ↑ https://youtu.be/XLcox5deImA?si=FjC2A4A_2SSB05J1&t=37
      4. ↑ https://assets.hisense-usa.com/assets/ProductDownloads/434/5e5be4fac7/43A6H-User-Manual-v2.pdf
      5. ↑ https://youtu.be/nsxASF-h60s?si=j87qfQDrEatgI4Vl&t=57

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