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Canceling a Shein order online or on the app
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Ordered something cute from Shein, only to realize you chose the wrong size, color, or item? No worries! Follow the steps below to easily cancel your Shein order on the Shein app or the official website. Plus, learn when to expect a refund—and what to do if you can’t cancel your order.
Quick Steps to Cancel a Shein Order
Open the Shein app and log in to your account. Tap the ‘Me’ button in the bottom-right corner. In the ‘My Orders’ section, tap ‘View All’ on the right side. Select the order you wish to cancel. If eligible for cancellation, it will have a ‘Cancel Order’ button on its page. Tap to cancel.
Steps
Section 1 of 5:
How to Cancel Your Shein Order in the App
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Download and open the Shein app. Shein’s official app is available on the Apple App Store (for iPhones) and the Google Play store (for Android devices). You’ll have to log into your Shein account if you aren’t already logged in.
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Press ‘Me’ to open your profile. This button is in the lower-right corner of the app. Once pressed, you’ll see several sections, including one that says ‘My Orders.’ [1] X Research sourceAdvertisement
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In the ‘My Orders’ section, tap ‘View All.' The ‘View All’ button is on the right side of the top of the section. Pressing it will bring up all of your Shein orders. [2] X Research source
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Select the order you wish to cancel. If it’s not there because it was just placed, try closing and reopening the app to refresh it. If the order is still not available, contact Shein customer service.
- If you order two Shein items from different warehouses, two orders will be generated. Make sure to cancel all unwanted orders. [3] X Research source
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Click the ‘Cancel Order’ button. This button will be at the bottom of your "Order Details" page if your order is eligible for cancellation and has not yet shipped from Shein. Press it to cancel the order. Select the reason for canceling when prompted. The app will tell you the request was submitted successfully. [4] X Research source
- If your Shein order has shipped, you cannot cancel it. You can initiate a return to get a refund once the item arrives.
- Some Shein orders are not eligible for cancellation (including customized items).
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Section 2 of 5:
How to Cancel Your Shein Order on the Website
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Go to Shein’s website and log in to your account. When you open the Shein website , hold your cursor over the person icon next to the search bar at the top of the page and click ‘Sign In/Register.’
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Navigate to ‘My Orders.' Find the "My Orders" page by holding your cursor over the person icon next to the search bar and selecting ‘My Orders’ from the dropdown menu.
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Click on the order you want to cancel and click ‘Cancel Order.’ You’ll be prompted to select a reason for canceling. You may also be prompted to select a payment method on which to receive your refund, or you'll simply be shown a confirmation message. If you don’t see the order, try refreshing the page or clicking ‘View All’ to see your complete order history.
- If the ‘Cancel Order’ button isn’t there, the order may have already shipped or it may be ineligible for cancellation.
- If you ordered multiple items as part of a promotion (like a BOGO or buy-one-get-one-free sale), canceling one of the orders will cancel both. [5] X Research source
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References
- ↑ https://us.shein.com/robot/faq?id=267
- ↑ https://us.shein.com/robot/faq?id=267
- ↑ https://us.shein.com/robot/faq?id=267
- ↑ https://us.shein.com/robot/faq?id=267
- ↑ https://us.shein.com/robot/faq?id=267
- ↑ https://us.shein.com/robot/faq?id=267
- ↑ https://us.shein.com/refund-a-1703.html
- ↑ https://m.shein.com/roe/About-My-Wallet-a-609.html
- ↑ https://us.shein.com/refund-a-1703.html
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