How to Get Help with Google Accounts

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This wikiHow teaches you how to access Google's support resources. Since you cannot contact Google for support for services such as Gmail or YouTube, you can use the Google Support site for instructions. Keep in mind that many numbers and email addresses claiming to belong to Google are actually scams.

Things You Should Know

  • Use Google's support center to solve common problems with Gmail, YouTube, and other Google services.
  • Request a direct conversation for issues with your Pixel phone or Google drive. Click "Pixel Phone" or "Google Drive" from the support page and select "Contact Us."
  • Reach out to Google's press team at press@google.com . [1] Send them snail mail at 1600 Amphitheatre Parkway Mountain View, CA 94043. [2]
Method 1
Method 1 of 2:

Using Google Support

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  1. Since Google can't provide customer service for things like password resets or account recovery, they have a comprehensive list of common help topics and walkthroughs for frequent problems.
    • While the support center doesn't constitute contacting Google, it's the only Google-based alternative for issues for which you might feel the need to contact Google.
  2. Go to https://support.google.com/ in your computer's web browser.
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  3. Click the name of the product with which you're having trouble.
    • For example, if you're having issues with Google Chrome, you would click the Google Chrome option.
  4. You'll see a list of common topics in the middle of the page, so look for your question or issue there.
  5. Click the category of question or issue that you'd like to use. You should see the category expand to show more specific options.
    • If clicking the category opens a support page, skip the next step.
    • You can also type your question or issue into the search bar at the top of the page.
  6. Click one of the topics below the expanded category. Doing so will open the topic's support article page.
    • If you typed your question or issue into the search bar, you'll click the topic that appears in the drop-down menu below the search bar.
  7. Read carefully the support article that opens, then follow the instructions in the article to attempt to fix your problem.
    • You may have to follow several articles' instructions in order to fully address your issue.
    • Most support articles have a list of related articles on the right side of the page.
  8. If you want to receive support for a non-Pixel model of Android, you can view the list of support number to call by doing the following:
    • Click Pixel Phone on the Google Support page.
    • Click Contact us in the upper-right side of the page.
    • Click Android Device Support .
    • Review the drop-down list of phone numbers.
  9. If you have a Pixel 1 or Pixel 2 Android phone, you can receive chat- or phone call-based support from Google by doing the following: [3]
    • Click Pixel Phone on the Google Support page.
    • Click Contact us in the upper-right side of the page.
    • Click Pixel Device Support .
    • Select your Pixel model.
    • Click Request callback for a phone call or Request chat for an instant message conversation.
    • Follow the on-screen instructions.
  10. Google Drive is the only app-based service for which Google offers real-time support. To request a chat with or email from Google, do the following: [4]
    • Click Google Drive on the Google Support page.
    • Click Contact us in the upper-right corner of the page.
    • Select a topic, then select a category if prompted.
      • The Request a refund option won't work for this step.
    • Click Request chat or Email support .
    • Follow the on-screen instructions to initiate a chat or an email conversation.
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Method 2
Method 2 of 2:

Contacting Google Directly

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  1. Unless you're a member of the press or a G Suite administrator, your ways of contacting Google are limited to sending old-fashioned snail mail and applying for a job.
    • The only exceptions to this rule—Android support, Pixel support, and Google Drive support—are listed in the previous method.
  2. Several scam numbers claiming to belong to Google are currently in circulation. To avoid getting scammed (or just wasting your time), only call a number that is specifically listed on a Google document. For example, you can call a number listed on a G Suite form, but not one found on a non-Google site.
    • The same idea goes for email addresses and regular addresses.
    • Google staff will never ask for your password in a phone or chat conversation.
  3. If you're a member of the press and you want to contact Google for an inquiry, you can email them at press@google.com . Depending on the subject of the email, you may or may not receive a response. [5]
    • Google will only accept and respond to emails from established members of the press.
  4. If you don't mind sending a piece of snail mail and not receive a response, you can address your mail to 1600 Amphitheatre Parkway Mountain View, CA 94043. Google is exceedingly unlikely to respond to snail mail, so don't do this with an urgent or sensitive item. [6]
  5. Regular Google account users can't do this, but G Suite administrators have access to 24/7 customer support. To use G Suite to contact Google, make sure you're a G Suite administrator and then do the following: [7]
    • Go to https://gsuite.google.com/support/ in your web browser.
    • Select a method of contact (e.g., click Phone Support if you want to call Google).
    • Click SIGN IN TO G SUITE .
    • Log in using your G Suite administrator account information.
    • Follow the on-screen instructions. If you're calling Google, you'll have to follow the spoken instructions on the hotline as well.
  6. The final way in which you can contact directly Google is by applying for a job with them. You can view and apply for available jobs on Google's Careers page:
    • Go to https://careers.google.com/jobs in your computer's web browser.
    • Change the location in the right-most text box to fit your preferred location.
    • Click the "Search jobs" text box, then press ↵ Enter .
    • Scroll through the results.
    • Select a result, then click APPLY in the top-right corner.
    • Fill out the application and follow any on-screen instructions.
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Community Q&A

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  • Question
    My Google Rewards account is locked. The site to unlock is asking for a picture of my license and credit card to verify my identity. How can I verify this site is legit?
    Community Answer
    There is no way that site is legitimate. There is no legitimate unlock site for any Google service. Contact Google Support to have your account unlocked, and never provide your personal information to unknown sites.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
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  • Question
    Is it true that Google gives away gifts for Blackberry users in Nigeria?
    Community Answer
    No, this is a scam that you should ignore.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 6 Helpful 17
  • Question
    I changed my password but the next time I tried to use the new one it was rejected. Now what?
    R2_d2000
    Top Answerer
    Maybe the change did not go through or you made a typo. Try to reset your password and then see if you can access your account.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      Tips

      • A common misconception about contacting Google is that their customer support line will be able to help with problems such as password recovery, account changes, and so on; unfortunately, Google has neither the time nor the staff to walk Google users through these processes.
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      Warnings

      • Google employees shouldn't have to ask for your password for any of your services.
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      • Be wary of giving out personal information—especially about your location—over the phone or via email.
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      References

      1. ↑ https://blog.google/press/
      2. ↑ https://about.google/contact-google/
      3. ↑ https://support.google.com/pixelphone/answer/7109524?hl=en
      4. ↑ https://support.google.com/drive/answer/4431192?hl=en
      5. ↑ https://www.blog.google/press/
      6. ↑ https://www.google.com/contact/
      7. ↑ https://gsuite.google.com/support/

      About This Article

      Article Summary X

      To contact Google, visit support.google.com and click the name of the product you want to talk about, such as Google Chrome. On the next page, select the category or option that best suits your query and select a more specific support topic. When the topic article appears, follow the instructions in it to try and resolve your problem. If the article doesn’t fully answer your issue, look through the related articles on the right-hand side for more information. Remember that Google doesn’t offer real-time support for most of its products, so Google Support is your only option. Additionally, never call a number claiming to be Google listed on another site, since it's common for scam numbers claiming to be Google to be listed online. To find out how to contact Google about Google Drive, read on!

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