How To Contact Netflix Customer Service

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Get in touch with Netflix support via live chat or phone
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This wikiHow guide teaches you how to contact Netflix over the phone or online. Netflix makes it easy to contact the company straight through the mobile app, but there are still traditional options for an online chat with an agent or a phone call via a landline or cell. Netflix support is also available 24/7 by both live chat and phone, so you can follow these steps any time!

Things You Should Know

Method 1
Method 1 of 3:

By Phone

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    Visit https://help.netflix.com/en/contactus . The page includes a few different options for contacting Netflix.
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    This will pull up the phone number for Netflix as well as a service code (if you are signed in to your Netflix account ). Use this service code to speed up your service once you are on the line with an agent.
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    [1] You will be prompted to enter your service code. You will then be offered a wait time before you are connected with an agent.
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Method 2
Method 2 of 3:

Using the App

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    It's a black app with a red N .
    • Log in if you're not signed in automatically.
    • Note that you will only be able to call over an internet connection, as you will be using an in-app caller. Netflix will not open your Phone app.
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    It is represented by an encircled question mark.
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    You'll be connected to a Netflix Help Center representative.
    • Alternatively, you may tap the CHAT button to open a live chat with a support agent.
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Method 3
Method 3 of 3:

By Live Chat

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    Go to https://help.netflix.com/en/contactus in a Web browser.
    • If you're a member and you're not logged in automatically, click Sign In , then enter your email address and password.
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    This will open a pop-up chat window.
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    A dialog box with a list of common issues will be displayed, but to start a chat with a live agent, you will need to click the Tell us what your issue is at the bottom of the chat window. This will give you a chance to start chatting with the Netflix bot.
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    Try to be as detailed as possible.
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    You'll then be connected with a Netflix Help Center representative.
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Community Q&A

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Add New Question
  • Question
    Please bring my favorite show back, which is Doctor Who.
    Community Answer
    You can live chat with someone on Netlfix and ask them about it. If enough support comes from many people asking for the return of Doctor Who, they may be able to bring it back. Talking with Netflix is the best way for fans to support their show, as they record the demands from fans and watchers.
    Thanks! We're glad this was helpful.
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    Yes No
    Not Helpful 23 Helpful 62
  • Question
    How can I recommend what shows I want to see?
    Community Answer
    You used to be able to call in and suggest stuff, but Netflix does not do that any more. Instead, Netflix automatically records your searches. This way, they know what people want, and how many people want it.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 25 Helpful 46
  • Question
    Do I need a phone land line in order for Netflix to work?
    Community Answer
    No. You just need Wi-Fi or a data connection. If you use a data connection, be careful. It will use your allowance up pretty quickly unless you have unlimited.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      References

      1. ↑ https://help.netflix.com/en/contactus

      About This Article

      Article Summary X

      1. Call 1-866-579-7172 to reach Netflix by phone.
      2. Tap the menu in the Netflix app and select Call Help Center .
      3. Log into Netflix.com and go to Contact Us > Start Live Chat .

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