Q&A for How to Cancel DIRECTV

Yes, but you will still be required to pay your final bill and any additional fees you might owe, including cancellation fees as stipulated in your contract. Keep in mind when you call to cancel, they might be willing to negotiate a better deal with you to keep you on as a customer.

You can cancel it anytime before installation. If it has already been installed, you will have to pay the early termination fee.

Yes, unless you own it. Keep the dish, cable, and mounts. Return the receivers and broadband adapters.

No. That dish will stay there until you remove it yourself or pay someone to remove it.

Yes and No. If its bundled you will need to cancel the bundle then order the internet package. If its not bundled, then just cancel the Directv and do nothing to keep the internet.

That will depend on whether or not you're leasing the equipment from them. Any equipment that you bought on your own then activated will be yours to keep. Any equipment you got from DirecTV has to be returned. You can call DirecTV and they will be glad to tell you the difference.

No, the dish remains. I canceled with them at one point, went a year or two without cable, and contacted them again when I wanted to use their services again. My dish remained the whole time.

Accounts generally cannot be transferred to someone else. because they are opened using the credit rating and social security number of the account holder. The only way it can be transferred to another person is if it is the spouse of a deceased customer.

Cancel after your contract ends, or move to a location without a line of sight (i.e., where DIRECTV service is not available). There is no other way - a contract is a contract, and you agreed to its terms, including the early termination fees.

Call 1-800-Directv and inform them you would like to cancel. They may transfer you to their retention department, if so inform them you would like to cancel. Once they have canceled your subscriptions and deactivated all your receivers , send back your equipment and pay your final bill. You may have to pay an early cancellation fee if under contract plus any past due amounts owed. You also may incur some other inconveniences if you are bundled and would like to keep part of the bundle, such as re-ordering a new package without Directv..

Yes, you can suspend the account for 4 1/2 months. There is no bill during that time, discounts do get used and the agreement is extended the number of months it is suspended. Go to directv.com and enter 'suspend account' in the search bar for more details.

Yes. The agreement is not in effect until 24 hours after the equipment is installed.

You only need to return the power cord and the receiver and any other items that are requested in a list that will be emailed to you. Connectors such as HDMI or component or composite cables and the coax cables or parts on the dish do not need to be returned.

DIRECTV may be able to credit early cancellation fees if you return. Ask the representative about this when you call to get the service reactivated.

It will only be taken out of your bank account if you have it set up in auto bill pay. If you want the final bill mailed to you, just ask the representative that closes the account to set it up that way and it will be done.

No, the dish is considered the property of the building owner, you can do with it whatever you wish.

Call DIRECTV. Most of the time if you do not get a return kit or an email with instructions how to return the equipment, you will have received an envelope to return the access cards, and the equipment may be older and need to be recycled. Never sell old equipment that DIRECTV does not want back, it will not be able to be activated on another account. Recycle it only.

No, the contract is in effect within 24 hours after install. See the customer service agreement that was emailed or mailed to you.

I was told you have 24 hours after the installation, though the installation tech said 30 days. They all need to get on the same page, or they will lose customers.

A service call is $99.00 unless you have the protection plan. If you are getting a dish relocated or reinstalled because of the roof being changed, there is a $49.00 charge; this is not covered by the protection plan. If you have a tech come out after refusing to troubleshoot over the phone or to program a remote for you, this also will not be covered by the protection plan and will be $99.00.

No. You would contact the provider of the phone, be it AT&T, CenturyLink, Hugesnet, etc.

Around 5 days before your contract expires. Once you have made a proper notification, you shouldn't worry about paying for the coming month. Additionally, read the contract for any penalty clauses.

After you cancel your service, you will receive an email (within 24 hours) or a letter (within 7 days) detailing what needs to be returned and how to return it. Return it within 21 days to avoid non-return fees. If it is older equipment that will not be reused, you will receive a prepaid envelope to return access cards only. Recycle unrecoverable equipment at Best Buy or Staples or print a label from directv.com/recycle. Do not sell this equipment; it cannot be activated on another account.

Yes; they must receive the cards, too. They require it, something to do with making sure there aren’t any purchases on the card that weren’t actually paid for or anything like that.

Call customer service to cancel the charges. If they refuse to help you, call the Better Business Bureau.

Direc TVwill send you a prepaid box for you to use to send everything back to them via USPS, UPS or FedEx. They will send you complete instructions on what needs to be returned and how to return the equipment, and you will have 21 days to do so.

Call the retention department, advise them that the account holder has passed away and no one wants to keep the service at that address. They will waive any early cancellation fees and disconnect the service on the date of your choosing (but you will still be billed until that date).

Take it to any UPS or FEDEX store. You don’t even have to package it; they pack and ship everything, free of charge.