Q&A for How to Contact Etsy Support

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Question

Why couldn't I log in to my account?

Community Answer

Contact Etsy as soon as possible! They will walk you through the steps you need to take.

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Question

I want to pay my account bill. How can I?

Community Answer

From your dashboard, look over at the column on the left hand side. Click on "Finances" and then click on "Your Bill." Click on "Make a Manual Payment." They will guide you through the rest.

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Question

What do I do if sold an item and I had shipping as $5 but when got ready ship was over $16. What do I do about the order?

Drew Hawkins1

Community Answer

Your best bet is to go to the Etsy contact support page and choose the option for "Selling on Etsy." Once you're there, look through the menu options to find one that's most closely related to your issue. You may find a helpful answer that fixes your problem. If not, you can choose the option that says "I still need help" and you'll be given the option to chat with Etsy support or send them a message. Explain your problem in detail and a customer service rep can give you a hand.

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Question

My Etsy account has been closed please help me reopen the account?

Drew Hawkins1

Community Answer

That sounds really frustrating. But there are a few things you can try. First, go to the contact page, where you'll be asked to log in to your account. Click on the option labeled “Trouble signing in?” and then choose the option for "Reset Password." You'll then be asked to enter your email that's connected to the account and you'll get an email that helps you log in. If that doesn't work, contact Etsy support and ask tell them that you can't access your account and you think it may be shut down. A customer service rep may be able to assist you.

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Question

How can I contact via phone or email? During the COVID-19 pandemic, none of the suggetions above work anymore.

Drew Hawkins1

Community Answer

Unfortunately, Etsy doesn't have a customer service line that you can call. BUT, you can still get in touch with them. The best way is to visit the contact page and choose the option that's most closely related to your issue. If you don't see any options that are relevant for you, you can just click through the menu options until you get to the option called "I still need help." From there, you can choose to either chat with an Etsy support rep or send them a message.

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Question

There was a purchase on my credit card of $555.94 to this website I did not make it I won't reimbursed my bank told me to call you guys and you would make it right?

Drew Hawkins1

Community Answer

If you have a fraudulent charge on your account, you definitely want to reach out to Etsy support about it to see if they can fix the problem. Go to their contact page and log in to your account. Choose the option labeled "Buying on Etsy" and find the option that's related to fraudulent charges. You'll be able to chat with a support rep or send them a message so they can work to resolve your issue.

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Question

I have accidentally set up multiple accounts (one I no longer have). This is causing problems with receiving SVO files that I have purchased. What can I do?

Drew Hawkins1

Community Answer

This sounds like a relatively simple tech problem that Etsy support can help you out with. Go to their contact page and log into one of your accounts. If you're a seller, choose the “Selling on Etsy." If you buy things on Etsy, choose “Buying on Etsy.” Follow the menu options that are closely related to your tech problem and you'll eventually be able to chat with a customer service rep or send them a message. They'll be able to assist you with your issue and help you consolidate your accounts.

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