How to Verify Your Uber Account

PDF download Download Article
PDF download Download Article

When you sign up for Uber, you can verify your phone number by entering the verification code you receive via SMS. If Uber prompts you to verify your payment method, you can do so by aligning your card in the camera viewfinder. Verifying your Uber account is easy, and we'll show you how!

Quick Steps

  1. Place your credit or debit card on a flat, well-lit surface.
  2. Line up the card so it's within the camera boundaries.
  3. Once the photo is taken, verify the expiration date.
  4. If prompted, scan your photo ID.
Method 1
Method 1 of 2:

Verifying Your Payment Method

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/65\/Verify-Your-Uber-Account-Step-1.jpg\/v4-460px-Verify-Your-Uber-Account-Step-1.jpg","bigUrl":"\/images\/thumb\/6\/65\/Verify-Your-Uber-Account-Step-1.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-1.jpg","smallWidth":460,"smallHeight":317,"bigWidth":728,"bigHeight":501,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    While rare, you may be unexpectedly prompted to “verify” your payment method while making a reservation. This should only happen if there's an issue with the credit card or potential fraudulent activity on the account. No matter the cause, verifying your account by using the app's built-in camera feature will have you up and running in no time.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e2\/Verify-Your-Uber-Account-Step-2.jpg\/v4-460px-Verify-Your-Uber-Account-Step-2.jpg","bigUrl":"\/images\/thumb\/e\/e2\/Verify-Your-Uber-Account-Step-2.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-2.jpg","smallWidth":460,"smallHeight":326,"bigWidth":728,"bigHeight":516,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You will want the app to have a clear, crisp photo of your payment card.
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e0\/Verify-Your-Uber-Account-Step-3.jpg\/v4-460px-Verify-Your-Uber-Account-Step-3.jpg","bigUrl":"\/images\/thumb\/e\/e0\/Verify-Your-Uber-Account-Step-3.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-3.jpg","smallWidth":460,"smallHeight":326,"bigWidth":728,"bigHeight":516,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Once the card is precisely within the boundaries of the green box, the photo will automatically snap.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/20\/Verify-Your-Uber-Account-Step-4.jpg\/v4-460px-Verify-Your-Uber-Account-Step-4.jpg","bigUrl":"\/images\/thumb\/2\/20\/Verify-Your-Uber-Account-Step-4.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-4.jpg","smallWidth":460,"smallHeight":318,"bigWidth":728,"bigHeight":503,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    The app should automatically fill in the expiration date, but double-check the listed date to make sure it matches what's on your card. Click “Done” when you are finished.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/48\/Verify-Your-Uber-Account-Step-5.jpg\/v4-460px-Verify-Your-Uber-Account-Step-5.jpg","bigUrl":"\/images\/thumb\/4\/48\/Verify-Your-Uber-Account-Step-5.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-5.jpg","smallWidth":460,"smallHeight":332,"bigWidth":728,"bigHeight":526,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Uber may request a photo of your state or country identification card. If so, lay it on a flat surface as you did your payment card, then line it up within the green rectangular boundary. As before, the photo will snap automatically. Click “Done” when you are finished.
    • Once the appropriate information is attached, Uber will review your account and take the attached information into consideration.
    • You will be notified via email about the status of your verification. If you need any additional help, email Uber support at support@uber.com.
    6. Advertisement
Method 2
Method 2 of 2:

Verifying Your Mobile Number

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/62\/Verify-Your-Uber-Account-Step-6.jpg\/v4-460px-Verify-Your-Uber-Account-Step-6.jpg","bigUrl":"\/images\/thumb\/6\/62\/Verify-Your-Uber-Account-Step-6.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-6.jpg","smallWidth":460,"smallHeight":331,"bigWidth":728,"bigHeight":524,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    When you sign up for an Uber account, you'll need to provide a working mobile phone number so that your account can be confirmed. You can sign up for an Uber account by installing the Uber app from the App Store (iPhone) or Play Store (Android).
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4a\/Verify-Your-Uber-Account-Step-7.jpg\/v4-460px-Verify-Your-Uber-Account-Step-7.jpg","bigUrl":"\/images\/thumb\/4\/4a\/Verify-Your-Uber-Account-Step-7.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-7.jpg","smallWidth":460,"smallHeight":325,"bigWidth":728,"bigHeight":514,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    In the provided blanks, type your name, mobile phone number, e-mail address and a new password. Tap “Next” when you're ready to continue.
    • If you receive an error message that says “Mobile number is already in use,” it's because the phone number you entered is already attached to another Uber account.
    • If you have another account, try signing in with that instead. If you can't sign in with your other account, tap “I can't change my email or mobile number” and follow the prompts to recover the password.
    • If you don't have another account, fill out the form to get help from Uber.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a4\/Verify-Your-Uber-Account-Step-8.jpg\/v4-460px-Verify-Your-Uber-Account-Step-8.jpg","bigUrl":"\/images\/thumb\/a\/a4\/Verify-Your-Uber-Account-Step-8.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-8.jpg","smallWidth":460,"smallHeight":328,"bigWidth":728,"bigHeight":519,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    An automated text message containing a 4-digit verification code was sent to the mobile number you provided. This code will need to be entered into the Uber app to confirm your account.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1f\/Verify-Your-Uber-Account-Step-9.jpg\/v4-460px-Verify-Your-Uber-Account-Step-9.jpg","bigUrl":"\/images\/thumb\/1\/1f\/Verify-Your-Uber-Account-Step-9.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-9.jpg","smallWidth":460,"smallHeight":321,"bigWidth":728,"bigHeight":508,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    In most cases, the app will automatically prompt you to enter the verification code shortly after you receive it. If this is the case for you, type it into the field to verify your account.
    • If you do not have a text message from Uber, tap “Resend” to receive a new code.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/27\/Verify-Your-Uber-Account-Step-10.jpg\/v4-460px-Verify-Your-Uber-Account-Step-10.jpg","bigUrl":"\/images\/thumb\/2\/27\/Verify-Your-Uber-Account-Step-10.jpg\/aid7848789-v4-728px-Verify-Your-Uber-Account-Step-10.jpg","smallWidth":460,"smallHeight":321,"bigWidth":728,"bigHeight":508,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Some Uber users report not being asked to enter a confirmation code until they book their first ride. [1] Once you've set your pickup and destination locations, tap “Request Ride Now.” You will be prompted to enter the 4-digit code that was sent to you via text message.
    • If you do not have a text message from Uber, tap “Resend” to receive a new code. When you receive that code, enter it into the app. This will verify your account and have you ready to ride.
    • If you still have not received a code, you'll need to report the issue to Uber using a form on their help site.
    6. Advertisement

Common Questions

Why is Uber not verifying me?

If you didn't get the SMS verification code from Uber, you may have accidentally entered your phone number incorrectly. Try re-entering your number. If that doesn't help, contact your carrier to make sure shortcodes are enabled for your account. [2]

Why does Uber keep asking me to verify my identity?

If you're a driver or deliver for Uber Eats, Uber may ask you to verify your identity to ensure you aren't sharing your account. If prompted to verify, you'll be asked to take a photo of yourself, which must match up with your profile photo. [3]

How long does it take to get verified for Uber?

When you sign up to drive for Uber or Uber Eats, it can take up to 48 hours for your documents to be verified. [4]

Why isn't Uber accepting my ID?

Your ID may be rejected if you upload the wrong document, the image quality is poor, or parts of the document are cut out of the frame. Reupload your documents at https://partners.uber.com . [5]

How do you verify yourself on Uber Eats?

If Uber Eats requests more verification, you can fix scan your debit or credit card. To do this, tap the Account icon and go to Wallet > Add Payment Method > Credit or Debit Card , tap the camera icon, and photograph your card. [6]

Tips

Submit a Tip
All tip submissions are carefully reviewed before being published
Name
Please provide your name and last initial
Submit
Thanks for submitting a tip for review!
Advertisement

You Might Also Like

6 Easy Ways to Contact Uber Eats About Order Issues
How to
Delete Your Uber History
6 Easy Steps to Pay for an Uber Ride
3 Easy Ways to Check if Uber is Available in Your Area with the Website and the Mobile App
How to
Contact Uber Eats Australia for Order Issues, Concerns, and More
2 Easy Ways to Track Your Uber History
Is an Uber One Membership Worth It? Perks & Pricing Explained
How to
Get an Uber Fare Estimate in Advance
How to
Dispute an Uber Fare
Requesting More Than One Uber at a Time: Is it Possible?
How to
Cancel an Uber Request
How to
Use Uber with an International Phone
How to
Use Uber for the First Time: Complete Beginner's Guide
Everything You Need to Know About Using UberEATS
Advertisement

References

  1. ↑ https://www.reddit.com/r/uber/comments/32jvat/where_in_the_app_do_i_enter_the_sms_code/cqvus20
  2. ↑ https://help.uber.com/ubereats/restaurants/article/i-did-not-receive-the-sms-verification-when-signing-up
  3. ↑ https://help.uber.com/ta-IN/driving-and-delivering/article/identity-verification-checks?nodeId=75fb55dc-da08-41bb-b1cb-3229f2839956
  4. ↑ https://www.uber.com/us/en/drive/requirements/documents/?city=portland
  5. ↑ https://help.uber.com/driving-and-delivering/article/why-was-my-document-rejected?nodeId=0a62c6c4-cca1-412c-a259-9fd55bd5cc4f
  6. ↑ https://help.uber.com/en-AU/ubereats/restaurants/article/verifying-your-account?nodeId=0b38e02f-eb4c-41f9-92e5-6b8c409e20c7

About This Article

In other languages
Thanks to all authors for creating a page that has been read 172,103 times.

Is this article up to date?

Advertisement