How to Dispute an Uber Fare

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This wikiHow teaches you how to file a fare complaint with Uber. You can dispute an Uber fare by using the Uber Help website or by using the Uber mobile app.

Method 1
Method 1 of 2:

Using the Uber App

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  1. Tap the Uber app, which resembles the black-and-white Uber logo. This will open the Uber map interface if you're logged into Uber.
    • If you aren't already logged into Uber, do so with your phone number and password (or Facebook profile) first.

    Note: You cannot contact Uber via a phone call.

  2. It's in the top-left corner of the screen. A menu will appear.
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  3. You'll find this near the top of the menu.
  4. It's at the top of the screen. Doing so opens a list of your recent trips.
  5. Tap the trip that you want to dispute.
  6. It's located under the list of Help options. Doing so opens a list of possible issues.
    • If you see a receipt listed here instead, tap Help in the middle of the page before proceeding.
  7. While some of the issues listed in the Uber app aren't disputable, each of the following issues is disputable. Tap one of these issues:
    • My driver took a poor route
    • Someone else took this trip
    • I paid a toll or parking fee for my driver
    • I was charged a cleaning fee
    • I have an extra charge from this trip
    • My pickup or drop-off location was wrong
    • My driver made an unrequested stop
    • My promo code didn't work
    • My driver asked to be paid in cash
    • I had a different issue with my charge
  8. To avoid confusion about what warrants a refund and what doesn't, read Uber's policy on your selected issue before proceeding.
  9. Scroll down if necessary, then fill out the issue's form. This will usually consist of providing details about the incident, though you may have to check a box next to your specific issue as well depending on your selected issue.
    • For example, if you chose "My driver took a poor route", you'll only see a "Share Details" field for you to describe the event.
    • If you chose "I paid my driver cash", however, you'll have more options such as "Did your driver ask for a cash tip?" and "What was the amount of cash paid?".
    • Be thorough when providing this information. The more detail you provide, the more informed a decision Uber will be able to make.
  10. It's at the bottom of the page. This will send to Uber your fare dispute; if Uber agrees with your dispute criteria, they will refund your payment method (e.g., your debit card or PayPal account).
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Method 2
Method 2 of 2:

Using the Uber Website

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  1. Go to https://help.uber.com/ in your computer's browser. As with the Uber mobile app, you can request a refund on the Uber site.
  2. It's in the upper-right corner of the page. You'll need to sign in with your Uber account to view your trip history and file a dispute for a specific trip.
  3. Enter your Uber phone number or email address, click NEXT , check the "I'm not a robot" box if prompted, enter your password, and click NEXT .
  4. You'll see this light-grey tab on the left side of the window.
  5. It's at the top of the map section, which is just below the "Trip Issues and Refunds" heading at the top of the page. Doing so prompts a drop-down menu.
  6. Click the date of the trip for which you want to dispute a charge. This will change the information and links to the right of the map section to reflect the selected trip.
  7. This option is to the right of the map section. The trip's page will open.
  8. You should see one or more of the following issues listed at the bottom of the page, so click one that suits you:
    • My driver took a poor route
    • My pickup or drop-off location was wrong
    • The route had heavy traffic
    • Someone else took this trip
    • I paid a toll or parking fee for my driver
    • My driver made an unrequested stop
    • My promo code didn't work
    • I was charged a cleaning fee
    • I had an uberPOOL fare issue
    • I had a different issue with my charge
  9. Once you've selected a reason, you'll be able to fill out the form to submit your appeal. Different reasons will have slightly different forms. For example, if you selected "I paid a toll for my driver," there will be a field for you to enter how much the toll was.
    • Make sure you are clear and polite. Angry, disrespectful requests are far more likely to be ignored or rejected than are objective ones.
  10. It's a green button at the bottom of the page. This will submit your dispute to Uber.
  11. This may take anywhere from 24 hours to a week or more. You'll receive a decision at the email address with which you registered to Uber.
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Community Q&A

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  • Question
    How can I contact Uber about my credit card being charged for a fare I didn't take?
    Community Answer
    You should call them. They are pretty good about handling situations such as yours and will likely refund your money.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
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    Not Helpful 149 Helpful 115
  • Question
    How do I get a refund for an overcharge that does not match the receipt?
    Community Answer
    Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 96 Helpful 36
  • Question
    What do I do if I accidentally got an Uber Select and didn't notice until after the trip?
    Community Answer
    Unfortunately, you did technically order and use the service in this case, which means you'll need to pay for it--unless, of course, you selected a different option (UberX, for example) and an Uber Select showed up. In that case, you can likely dispute the trip details with the "My vehicle wasn't what I expected" option for that specific ride.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      • The iPhone Uber app and the Android Uber app have the exact same layout and dispute options.
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      • If you don't receive a response after about a week, try re-submitting your claim. Claims can easily get lost during the filing process.
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      About This Article

      Article Summary X

      To dispute an Uber fare using their app, start by logging into your Uber account and tapping the 3 horizontal bars in the top-left corner of the screen. When you see the drop-down menu, tap “Your Trips” and the “Past” tab to open a list of your recent trips. Tap the trip that you want to dispute, then click on “I would like a refund,” which is located under the list of “Help” options. From here, you can select an issue, like “My driver took a poor route” or “My pickup or drop-off location was wrong.” After you select your issue, read Uber’s policy on your problem before proceeding. If you feel that you still deserve a refund, fill out the form to explain your exact issue and click “Submit” to request your refund. To learn how to use the Uber website to dispute a fare, keep reading!

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